Question about Maytag Neptune MAH5500B Front Load Washer

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Latch is in lock position and we cannot shut the door

We have a neptune MAH5500bww. the door won't shut and it looks like the little plastic piece is down (in the locked position?). We have turned the machine on and held the button but the plastic latch doesn't move-even when the door lock light turns on and off. we have unplugged it, then plugged it back in. Nothing has worked.

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You ll have to order and replace the latch assembly ther are 2 for this model depending on your serial number

Posted on Nov 18, 2008

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May tag Neptune 5500. The door locked light never comes on and door is not locked in any cycle. How do I test the switch/lock assembley? And is there a way to trick the machine into thinking that the door...


Grounding in a 120vac environment usually will cause a big spark and pop the circuit breaker. There is a possibility the latch is like a car door latch. If it somehow gets moved to the shut or latched position when the car door is open, it will never close and latch . The latch must be returned to it's normal door open position so that when closed it will latch securely.
Your machine's latch may be blocked by something acting like the car door latch described above. It may be the switch has broken and is the "culprit".

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Maytag Neptune MAH5500BWW washer thinks the door is unlocked when it is actually locked. Do I replace the door latch assembly, the control board, or both?


Sorry to read about your problem, I hope this helps you out.

no their is a door safety switch, that maybe defective. or a bad door latch assembly part #22004435 cost around $110.00.

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Dec 29, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Door latch assembly for maytag neptune MAH5500BWW


The plastic cord is for opening the door if the door latch fails. It should connect to the door latch mechanism and the other end should be routed to the soap dispenser corner. There should be two holes for the cord to go into and out again. The idea is to remove the soap dispenser lid / bezel to get access to the pull cord if needed.

Hear the new Neptune bearing song at http://www.neptunehelp.com.

May 22, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Door Lock


on your model all wax motor door latch's have to be replaced,go to repair clinic .com and you can order the part or go to ebay,and put in maytag neptune mah5500bww wax motor and it will come up and the guy selling the motors has pictures on how to install,let me know-mike

Jun 25, 2008 | Maytag Neptune MAH5500B Front Load Washer

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it is saying failed to lock the door need door latch switch part # 22003269

Apr 13, 2008 | Maytag Neptune MAH5500B Front Load Washer

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