Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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My dyson DC15 the brush cuts in and out.

My brush cuts in and out. The suction is still there but the brush doesn't stay on.

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  • joyceyens Nov 24, 2008

    I have cleared the beater brushes and checked for blockages. It will run for a few seconds, then starts intermittently working, then shuts off. I still have good suction. It might be a problem with the motor that runs the beater bar.

  • Anonymous Nov 26, 2008

    Same problem. It seems to be linked to the angle of the handle. If I hold it at a specific angle the brush runs. An awfully high priced vacuum for this level of quality!

  • georgiegirl3 Dec 13, 2008

    Same problem here. It has to do with the angle of the handle. For example, when I am vacuuming under a low table the roller/brush bar will stop rotating as soon as the handle is at about a 35 degree angle but will kick back in as soon as the handle is raised back up. Loose connection somewhere?

  • Anonymous Mar 25, 2014

    brush won't turn

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http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
Check the above link to see if it helps. It shows you how to break down the DC15 to check for issues. Also try inspecting the circuit board for loose wires. There have been several people who reported loose or burnt wires to be the culprit for the brush bar not working. The DC15 does not use a belt, but a motor that is control by the circuit board. And I really believe that in your instance, the problem is a loose wire between the circuit board and the brush motor.

You can try calling their helpline at 866-MyDyson for further help

Posted on Sep 28, 2010

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1 Answer

Dyson DC15 beater bar


Hi there,
I am sorry to hear you are having difficulty with the brush bar on your DC15. It is possible that the brush bar is obstructed. Please visit: http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD for step by step instructions on how to locate and remove any blockages from your brush bar.
However, if this does not resolve the problem a repair may be needed. Please contact us at 1-866-693-9766 US or 0800 298 0298 UK for further assistance.
Best wishes,
Jessica

Mar 18, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

No suction from main brush bar


Hi there,

I'm sorry to hear you're having difficulties with your DC15. If the machine doesn't seem to be picking up as well as normal, this may be due to a blockage. The filter may also need a wash. The easiest way to check for any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=813&product=DC15-SY-STD

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video embedded below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Jan 09, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dyson DC15 brush goes on and off all the time wont just stay on.


Hi there,

Sorry to hear you're having a problem with your DC15 brushbar. To check everything is correct with your machine, please visit the Support section of our website and follow these simple steps:

http://www.dyson.com/support/help.asp?article=815&product=DC15-SY-STD

Hopefully this should resolve your issue. However, if you're still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some troubleshooting over the phone, and provide further assistance.

Kind regards,

Jack
Dyson Customer Service

Jul 21, 2011 | Dyson DC15 Animal Bagless Upright Cyclonic...

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DC15 Brushbar Problem. Intermittant operation of brushbar. Cuts out depending on angle of vacuum. Also cuts out on lifting from floor. Normal suction at all points and no blockage. Brushbar not...


DC15 Brushbar Problem. Intermittant operation of brushbar. Cuts out depending on angle of vacuum. Also cuts out on lifting from floor. Normal suction at all points and no blockage. Brushbar not jammed. Seems like a loose connection somewhere but where ? and what

Jun 29, 2011 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

The brush does not work on my dc15 animal, there is great suction but after about 20 seconds it sounds like something has got blocked in it although nothing is clogged, filters and hoses have all been...


Hi there,

Sorry to hear you're having a problem with your DC15. You might find it helpful to visit the Support section of our website and follow these simple steps:

http://www.dyson.co.uk/support/help.asp?article=903&product=DC15-ANIMAL

You should find this resolves the issue. However, if you're still having difficulties, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

May 26, 2011 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

The bar isn't turning on my Dyson Ball vacuum. It is brand new, never has been used, turn it on and the bar doesn't turn around.


Greetings from GoVacuum,

The Dyson DC15 Ball is a two motor upright vacuum. Most other uprights use just a single motor that controls the suction on one end, and the roller brush on the other end.

The Dyson however is different. The DC15 has two motors, one dedicated to suction, the other dedicated to running the roller brush. You should first check to make sure that you in fact have turned on the lower motor for the carpet setting. There are two switches right next to each other, one is for the suction, the other for the roller brush, make sure both switches are turned to the on position.

If both are in the on posistion, and the brushes still don't come on, the machine also has a reset switch for the lower motor. This is here to help protect the belt from burning if something gets stuck in the vacuum while it's on. There is a little red reset button on the top of the roller brush housing (I believe on this model it's on the left side of the brush if you were vacuuming), try pressing this red reset switch.

If neither one of these suggestions fixes your machine, I would personally return the vacuum to where you bought it. There's no reason that it should not work right out of the box, and this may mean that the machine was damaged in shipping.

If you'd like some further help, please let me know by entering a clarification request to these suggestions, and I'd be more then happy to try and diagnosis this further with you.

Was this helpful to you? If so, please be sure to rate the repair tip as helpful, this will help me out a lot. I really appreciate it.

Chris J.
GoVacuum

Mar 20, 2010 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

I need a vacuum brush housing assembly for Dyson DC15 animal. Part of it is broken (plastic).


http://www.espares.co.uk/dyson/dc15/p/1086/716/10
Try the above link or do a search in google for "Dyson DC15 parts". Also, try searching in Ebay. You should have no problem in locating the part. Lastly, try calling Dyson at 866-MyDyson.
Good luck.

Aug 10, 2009 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

Low suction not picking up


i would say you have a blockage in the pipe or in the footplate.

Apr 03, 2009 | Dyson DC15 Animal Bagless Upright Cyclonic...

2 Answers

Dyson 15 animal


So I was having the same problem with no brush movement. Found this inductor exploded and wire melted off for the brush motor; However, this will allow the suction motor to work. I didn't smell it as much becaues the circuit board is inside the ducting before the filter. I have been looking for a replacement board but haven't found anything so tomorrow I will replace the bad parts on the board instead. Good luck to everyone else with this problem!2c752e0.jpg6da67b0.jpg

Jul 26, 2008 | Dyson DC15 Animal Bagless Upright Cyclonic...

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