Question about Kenmore 63763 Microwave Oven

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Microhood turntable not working

I have a Kenmore Elite microhood, model number 721.64663300 manufactured Dec. 2003. One day, the microwave just stopped working. At first we suspected a surge and checked the house fusebox. The fuse was tripped, so it was reset. When I checked the microwave, it worked, but the turntable does not. I called Sears, but they can't give me an estimate. I live in a rural community and I'm not sure if it will be cost effective to have to pay for the trip charge, labour and parts as opposed to buying a replacement microhood. Since it is out of warranty, if the problem isn't too complex, I'd be willing to buy the parts and do it myself. Any info would be appreciated. Thank you.

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  • Lisa Cargill Dec 04, 2006

    Thank you for your advice. I gently rotated the turntable and it didn't grind. It moved freely and the noise that it made was a nice whir like you might find when pulling a toy car back and then letting it go. Are there other things I should check, perhaps a fuse? I appreciate you taking the time to help. One more thing I noticed is that the interior light is not working. The exterior lights, fan, and control panel work, as well. I appreciate your thoughts.

  • Godstxgirl Mar 10, 2008

    I have the same problem except my turntable is frozen and I cannot move it. It just stopped one day. The microwave is just over 2 years old. How hard is it to replace the turntable? Thanks again for your help.

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You can find an exploded view of your microwave at http://www3.sears.com (yes, the 3 is there). Ref # 3009 on the drawing is the turntable motor. I would grab it by the shaft and gently try to turn it. If it's locked up or grinding, that's a sign it's bad. It runs $24.49 plus shipping: Part Description: Quantity: Part Number: Model Number: Price: TT MOTOR 6549W1S013D 721.64663300 $ 24.49 $ 24.49 Be sure to unplug the oven before you work on it. Hope this helps!

Posted on Dec 04, 2006

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