Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Cannot send or receive faxes.

Error message = no dial tone. I have high speed internet and there is a 4-plug box by the wall jack that the fax is plugged into. My phones and internet work fine.

Cox phone tech says all is fine on their end. Send and receive faxes worked when I had a separate line for that feature, but not now.

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Try a phone hand set on the wall jack to make sure you can get a dial tone and the line is alive.
Then plug the fax phone line into that wall jack. Make sure the phone line is also in the right port on the back of the Officejet printer, where it most likely says LINE -IN and NOT where it shows an image of a phone set.

RDO

Posted on Nov 17, 2008

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1 Answer

No dial tone on handset. can't send or recieve fax.


? Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
? Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
? Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One.

If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP All-in-One is not long
enough.
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
Make sure you connect the HP All-in-One to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the HP All-in-One to an analog phone line and try
sending or receiving a fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the
phone line.

Dec 03, 2010 | HP Laserjet M1319F Laser Multifunction...

1 Answer

We cannot dial out when sending a fax. You can hear the line open but no dialing tone. Any ideas?


  1. Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.
  2. Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.
  3. Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.
  4. Try sending and receiving faxes on a different fax line.
  5. Try using a different telephone cord.
  6. Have the phone company test your line for static or noise problems.
  7. Turn Error Correction Mode (ECM) off, if you encounter the same error repeatedly.
Regards
Riztech

Nov 26, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

L7780 cannot get dial tone on 2-line outlet. Are there any work arounds to this problem?


There is a problem either with the Line Interface Unit (LIU, also known as the fax/phone line connector) or the fax hardware, because the unit is having problems sending or receiving faxes. The unit may hang on "Initializing." This document explains how to troubleshoot the LIU and fax hardware. SOLUTION: Please perform the following: Front panel hangs on "Initializing"
  1. Pull the power cord connector from the back of the base unit to recover from the error.
  2. Unplug the LIU from the back of the ADF. It is located on the left side (facing it), and is where you plug in the telephone lines.
  3. Plug the power cord back in, power it up, and see if it hangs without the LIU inserted.
  4. If it does not hang without the LIU inserted, power the unit down, plug the LIU back in, and power it back up. If it hangs, the LIU is faulty.
  5. If it does hang without the LIU attached, unplug the ADF from the base and see if it hangs. If it does, the base is faulty.
Testing the LIU The primary test for the LIU is whether or not you get a dial tone. Sometimes, you need to re-seat the phone line several times to get a good connection. If after trying the things below, there is still no dial tone, or initialization hangs, the LIU may need to be replaced.
  1. Verify that the phone line is connected directly from the wall jack to the plug in the LIU that says "To Wall Jack."
  2. Verify that the LIU is plugged securely into the product. If it is not, there will be a message at power-up saying the LIU is not connected. If it is, the date and time will display.
  3. If the LIU was re-seated, cycle the power on the unit. The unit should display the date and time.
  4. Unplug all other accessories, like a telephone answering machine or modem. If the LIU appears to work fine after unplugging them, these accessories may be interfering.
  5. Place a document in the Automatic Document Feeder (ADF). The display will flash "Document Loaded."
  6. Press Start Fax to verify there is a dial tone. If so, try sending a fax.
  7. If there is not a dial tone, unplug the product from the wall jack, and plug in a regular telephone to verify there is a dial tone at the wall jack.
  8. If there is no dial tone on the telephone, the wall jack or phone line may be faulty

Oct 26, 2010 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

No dial tone pressing hook, NG and Poor line condition transmission report on sending and receiving. Confirmed good dial tone on line in and on phone on ext. Copy, display, everything else fine. I hear...


Hello,

Make sure that you have your telephone line from the wall jack plugged into the port on the fax that says "LINE" and that your telephone is plugged into EXT.

All your cables and jacks seem like they are working since your phone gets a dial tone, the onyl thing could be that the wires are mixed or the modem on the fax is broken.

Thanks,

Pat

Mar 27, 2010 | Brother Multi-Function Center MFC-240C...

2 Answers

HOW TO EMAIL SCANNED DOCUMENTS FROM HP J4580 DIRECTLY?


It is not possible to email the scanned file directly through the printer. However, you may send fax over the Internet

You may subscribe to a low cost phone service that allows you to send and receive faxes with your device by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) if you:
• Dial a special access code along with the fax number, or
• Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.

NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the device. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

Some Internet faxing services do not work properly when the device is sending and receiving faxes at high speed (33600bps). If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from High (the default) to Medium. For information on changing this setting, see Set the fax speed. If you have questions about internet faxing, contact your internet faxing services
support department.

(Ref from the manual of the printer.)

Hope this helps.

Jan 23, 2010 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

Our HP Office Jet 4255 all in one suddenly won't receive faxes for some reason. It has been working fine up until now. We can send faxes, but for some reason the phone just keeps ringing and won't...


CHECK THE TELEPHONE NO.
Verify that you are dialing the number correctly. (i know its funny to ask)

Verify that you are dialing the number correctly. You must dial all of the numbers required to make a phone call from the same line. This includes numbers that must be dialed to access an outside line or to access long distance services.

TRY DIALING FROM THE FRONT PANEL
manually dial the number from the front panel of the fax.

If you have been using a speed dial or are faxing from the computer, print the page to be faxed and manually dial the number from the front panel of the fax. If the fax can be sent when dialed from the front panel, recreate the speed dial setting and insert some pauses.


Check the connections




Check the TELEPHONE LINE

Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.

Check LIU

Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.

Remove the SPLITTER

Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.


Can try sending the Fax on Another Line


CHECK WITH DIFFERENT CABLE
Try using a different telephone cord.



Jan 05, 2010 | HP OfficeJet 4255 All-In-One InkJet...

1 Answer

I am trying to use the fax facility on my epson600fw.my isp is aol .Problem no dial tone. What connections are necessary............via printer,modem & computer ?


Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.

The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.

If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.

Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.

Apr 18, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Cannot send or receive faxes


How to dial *xx codes when faxing When sending a fax, it may be necessary to enter in a *xx code as the first part of the number. Follow the steps below to dial *99 when using a VoIP service. NOTE: Since the *xx code is an instruction to the phone system, this must be dialed live.
  1. To pick up the line on the HP All-in-One, press Start Black Fax or Start Color Fax without entering a phone number first.
  2. When you hear the dial tone, enter in the *99 code.
  3. Wait a few seconds and then enter in the rest of the number.
  4. The HP All-in-One will complete the fax as normal.
What can be done to help the fax transmission? The communication speed is a major factor in fax transmission over VoIP. Currently there are three speed standards.
  • Fast - v.34 which communicates at 33.6 Kbps.
  • Medium - v.17 which communicates at 14.4 Kbps
  • Slow - v.29 which communicates at 9.6 Kbps
Changing the Fax Speed Adjustment setting to Medium may improve your ability to send a fax over a VoIP network. On most HP fax products the connection speed can be set to a lower speed. Those that do not have a Fax Speed setting generally communicate at medium speed or lower as this was the past standard. Consult your user's manual for information specific to your model. Changing the Fax Speed Adjustment to a lower speed Follow the steps below.
  1. Press Setup .
  2. Select Advanced Fax Setup .
  3. Press OK .
  4. Select Fax Speed .
  5. Press OK .
  6. Select Medium .
  7. Press OK .
  8. Try the fax again. If you continue to have problems faxing, contact your VoIP provider as they may have options to improve the ability to send and receive faxes over VoIP telephone service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Nov 17, 2008 | HP OfficeJet 6210 All-In-One InkJet...

2 Answers

Problem sending & Receiving Fax Imageclass D880 Canon All in one printer


#0018 indicates there was a problem with dialing, but it should show for sending faxes only. Since you can neither send nor receive faxes, and are getting a message saying "no signal", make sure that the phone line is still securely connected to both the L (line) jack on the machine and the phone jack in the wall. If it is, plug another phone into the accessory jack on the machine, and check to see if you are getting a dial tone. It seems like the machine is not able to communicate through the phone line.

Oct 10, 2008 | Canon imageCLASS D880 All-In-One Laser...

1 Answer

No dial tone detected


It may be a bad modem on the copier. Plug your phone into the auxillary phone port on the copier and see if you get a dial tone. Also make sure that your cord from the wall is plugged into the line port and not the phone port.

Jul 24, 2008 | HP Officejet Pro L7580 All-In-One InkJet...

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