Question about NetGear DG834G 54 Mbps 802.11g Wireless ADSL Firewall Router w/4-port 10/100Mbps Switch (NTWRNGDG834G)

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No wireless connection

Hello, I am a subscriber to AOL Broadband and have purchased a wireless router, sadly I cannot connect wirelessly, however, I can connect via ethernet cable. I contacted Netgear as AOL seemed very reluctant to help and told me to ask them. I was on the phone for 58 minutes (premium time) they obviously could read what was happening over the internet, ping IP adress, ping ping here ping there. Complete waste of nearly an hour. I really need someone to give constructive options in the hope that I might resolve this problem. All I wanted was to go on line without cables lying all over the lounge. I am using a new Toshiba Satellite M50 laptop and have Centrino Mobile Technology so adaptor is built in. O.S Windows XP. Configuring seems to be the problem. Sorry but I am no expert, just a basic user. Thanks for any help that comes my way.

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  • lfc2606 Jan 21, 2008

    Was this ever solved - I have exactly the same problem and it does not appear to be an issue with the PC and Modem link - this is to do with the link between the modem and AOL. All works fine when wireless is disabled but as soon as wireless is enabled on the modem (through it's settings page), the internet connection dies.



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Also try turning off ALL firewalls you have enabled, i had the same problem, on phone to netgear for over an hour and it was that simple!

Posted on Aug 14, 2008

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Some netgears require you to upgrade firmware before they will work wireless, use the disk to set this up, it is the easiest way. Also make sure your laptop wireless is switched to on, I see them turned off all the time.

Posted on Nov 18, 2007

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The problem maybe that, you need to set up the router first via an RJ45 cable and enable wireless connections, as you already have said, but probably left the cable connected. You need to then unplug your RJ45 cable from the laptop and router as you cannot connect both wirelessly and wired at the same time, as the router is trying to give the same IP address to two different connections. Your laptop should be wireless enabled(check in the device manager, as it maybe dissabled, as some manufacturers do by default.) Do not have your router WEP or WPA encrypted until you have set it up. Your laptop should also find your connection and probably others in your neighbourhood as it should auto find other connections. Right click on wireless connections in your connections folder and see if it has found your connection then click on connect. Hope this helps

Posted on Dec 01, 2006

  • andrew pester
    andrew pester Dec 01, 2006

    Can i just add that you may need to enable DHCP in your router, so as the router can give your laptop an automatic IP address, so just double check.

    Your laptop should also be set at 'Obtain IP Address Automatically' in your wireless card properties.

  • andrew pester
    andrew pester Dec 01, 2006

    I should also say when i said you cannot connect wired and wirelessly at the same time I meant through the same PC, you can connect via both as long as it is via different PC's.


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