Question about HP Photosmart 3210 All-In-One InkJet Printer

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Scanner Failure - HP Photosmart 3210 All-in-One

My 3210 suddenly started displaying the following message:

"Scanner Failure - Unable to copy or scan"

I hooked up the 3210 to my computer and installed the drivers and other essential software that I downloaded via Internet. Unfortunately, this did not resolve the problem.

I suspect that the scanner bulb may be burned out, but nothing in the user manual addresses scanner failure or scanner bulb location. Any assistance you can provide is most appreciated. Thank you very much.

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  • 2 more comments 
  • DocEBrown Dec 12, 2008

    Mine does the same thing. Out of the blue one day when I went to scan it tells me "unable to scan or copy." I hear no noise from inside the unit and see no attempt at the light coming on. I power down and same thing. I unplugged the unit and it tries to cycle the scanner, but gives me the same error. I am out of warranty and if it doesn't work I need to buy a new one so I may as well open it up and see what's going on inside.

  • Anonymous Dec 19, 2008

    I cannot copy on the tray, the scanner makes zip noise then it prints out Scanner Failure, and you cant get it to do anything then. What causes this, I only had it a short time. Yet, I can print from the computer to the printer. At times it will after working a short time from the computer it will

    print stuff I put on the glass to copy but now it is stuck.

  • Anonymous Feb 12, 2009

    These things ****

  • flywheeler26 Apr 16, 2009

    Yep, got the same problem. Get the message Unable to copy or scan and no light in the scanner bed area.



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Posted on Jan 02, 2017

  • 317 Answers

SOURCE: "scanner failure"

see if you can access the internal workings of the scanner, and see if there is something blocking either the track the the light is moved by, or the rail that holds the whole thing together. Also see if there is something preventing the cables that are attached to the light from fully extending.

Posted on Feb 21, 2008

  • 188 Answers

SOURCE: Ink system failure


Please click on the web link given below and perform the steps as provided in the web page.

Else please chat with HP online technical support.
The chat support is free of cost, where you can chat with HP online technician.

Have a great day!

Posted on Mar 27, 2008

SOURCE: HP Officejet 6310 scans once but then says scanner failure


that error message is nothing to do with the software part, it actaully hardware issue try the following, 

1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
3) Disconnect the power cord from the product.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons and if printer turns off, turn it back ON and wait until it cmopletes its instialization and if still persists, it a hardware failure...............

regards,  raj_p5983

Posted on Jan 22, 2009

  • 228 Answers

SOURCE: Ink System Failure (Error 0xc05d1381)

To resolve the issue, use the following steps.
Step one: Remove the cartridges
Make sure that the product is turned on and then disconnect the USB cable from the back of the product.
Open the product cover and remove the cartridges.
Close the cover and wait for a message to insert the cartridges to appear on the control panel display.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the wall outlet and wait for one minute.
Step two: Reinstall the cartridges
Reconnect the power cord to the wall, reconnect the other end of the power cord to the product, and then turn on the product if it is not already on.
Open the product cover and reinstall the cartridges.
Close the cover and print a calibration page, if prompted.
Print a self test report to make sure that the product can print.
Reconnect the USB cable between the product and the computer.
Try to print a document from an application on the computer.
If the issue has not been resolved, contact HP to review these troubleshooting steps and evaluate if the product needs to be serviced.

Posted on Apr 11, 2009

  • 2 Answers

SOURCE: ink system failure

I, too, used the same solution of holding down "OK" "CXL" and "BLACK COLOR" at the same time. Printer will restart itself and everything is a-ok!

Posted on May 04, 2009

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Please click on the web link given below and perform the steps as provided in the web page.

Else please chat with HP online technical support.
The chat support is free of cost, where you can chat with HP online technician.

Have a great day!

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