Question about HP Photosmart 3210 All-In-One InkJet Printer
My 3210 suddenly started displaying the following message:
"Scanner Failure - Unable to copy or scan"
I hooked up the 3210 to my computer and installed the drivers and other essential software that I downloaded via Internet. Unfortunately, this did not resolve the problem.
I suspect that the scanner bulb may be burned out, but nothing in the user manual addresses scanner failure or scanner bulb location. Any assistance you can provide is most appreciated. Thank you very much.
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Posted on Jan 02, 2017
SOURCE: "scanner failure"
see if you can access the internal workings of the scanner, and see if there is something blocking either the track the the light is moved by, or the rail that holds the whole thing together. Also see if there is something preventing the cables that are attached to the light from fully extending.
Posted on Feb 21, 2008
SOURCE: Ink system failure
Please click on the web link given below and perform the steps as provided in the web page.
Else please chat with HP online technical support.
The chat support is free of cost, where you can chat with HP online technician.
Have a great day!
Posted on Mar 27, 2008
that error message is nothing to do with the software part, it actaully hardware issue try the following,
1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
3) Disconnect the power cord from the product.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons and if printer turns off, turn it back ON and wait until it cmopletes its instialization and if still persists, it a hardware failure...............
Posted on Jan 22, 2009
To resolve the issue, use the following steps.
Step one: Remove the cartridges
Make sure that the product is turned on and then disconnect the USB cable from the back of the product.
Open the product cover and remove the cartridges.
Close the cover and wait for a message to insert the cartridges to appear on the control panel display.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the wall outlet and wait for one minute.
Step two: Reinstall the cartridges
Reconnect the power cord to the wall, reconnect the other end of the power cord to the product, and then turn on the product if it is not already on.
Open the product cover and reinstall the cartridges.
Close the cover and print a calibration page, if prompted.
Print a self test report to make sure that the product can print.
Reconnect the USB cable between the product and the computer.
Try to print a document from an application on the computer.
If the issue has not been resolved, contact HP to review these troubleshooting steps and evaluate if the product needs to be serviced.
Posted on Apr 11, 2009
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