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I AM TRYING TO INSTALL AN HP DESKJET 3915 PRINTER TO A DELL INSPIRON 530 COMPUTER WITH VISTA SOFTWARE AND IT WON'T LET ME INSTALL. HOW DO I MAKE IT COMPATIBLE TO INSTALL.

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  • Michael950 May 11, 2010

    Hi emartinezjxm,



    Can you tell what steps you have tried and what results that you are getting?

    Thanks much



    Regards,



    Michael

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Uninstall any software you had previously installed. Reboot your computer.

Determine whether you are running a 32 bit or 64 bit computer. To verify which one, see this website from Microsoft: http://support.microsoft.com/kb/827218

Once that is determined go to this page: HP 3915 OS Select

Choose the correct operating system Vista or Vista (64 bit)

Download the correct driver to your computer. There is an instruction link there if you need help.

Install the new software and driver. The original setup guide said to connect the usb cable before installing the software. I will assume that to be true here also.

Posted on Nov 17, 2008

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