Question about Printers & Copiers
I would shut down the computer and then unplug the printer from power for about 10 seconds. This should clear out the printer memory. After reconnecting the power to the printer, restart the computer and see if that corrects the issue.
You can use this link to go through the clearing a jam process.
Hope this helps. Please remember to rate this information.
Posted on Nov 17, 2008
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