I keep getting an error message stating yellow ink is empty, even though I just installed a brand new HP ink cartridge. There is also ink remaining in the previous yellow cart. Spent almost 3 hrs with HP online chat tech which resulted in them telling me it was a hardware issue and oh, by the way, your warranty expired two months ago. Want to buy a new printer? Have checked for solutions on-line and the best I have been able to do is reset by removing the power cord, holding down the OK and Help buttons while replacing power cord. Will then show yellow cart is almost empty and allow me to print one picture before the empty ink cart message displays again. Can anyone help
HP Photosmart 3310 All-in-One will not respond to print, copy, or fax. The scan feature is still operating. The "error: 0xc18a0301" is the same; however, the System Configuration Menu does not exist. The only descriptions after holding down * then pressing # and entering code 1, 2, 3 are Support R0046, Information Menu, Fax Diag Menu, and Print Tests Menu. None of these resemble parallel problem with the HP C6180, not even the further problems. I am not tech stupid, but it just wont work. And no, the yellow ink cartridge is not corroded or damaged in any way. Thanks for any help that will hopefully be administered. I have two of these computer. I'd rather not have to replace them both.
Also, on a short note, is there any way to prevent this error from reoccuring? Thanks again.
There seemed to be a jam that was unrelated to the cartridges themselves. The print head seemed to be incorrectly shifted upward; thus the cause of the awkward noises it was making. After simply fiddling with the placement to try to physically realign it, I had the printer unplugged during this process, it seemed to snap into another position. I plugged the printer back in, powered it on, followed the reset method; hold cancel, ok, black, and color, and it was good as new. The only thing left to do was to let the printer follow through with its normal routine when reset. With the exception of an odd noise I have not been able to isolate, there is nothing further wrong with the device. All the features work just as well as they used to. I don't know if this is helpful being that other problems people encountered were faulty ink levels, but the method worked for me.
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Try reset your printer by following this procedure to reset it,
1. Without turning the unit off, unplug the power cord from the back of the product.
2. Press and hold # and 6 keys.
3. While holding those keys plug the power cord back in.
4. Wait until the screen goes blank before you release those keys.
5. Follow on printer screen instructions.This should fix the problem.
I had the same problem with mine but I bought a refill cartridge instead of a new one and went through three refilled cartridges when I found that it was that I needed a brand new one. For some reason, the HP printers and some other printers need to know that you are using the same brand of ink as the printer. if it is another brand it wont except it and it wont let you print anything! So make sure it is a brand new hp brand ;)
I contacted the Brother site, the support function there. Pursuant to what I found there, I unplugged the printer for ten seconds and replugged. The message display then told me that cyan was empty, and that magenta was near empty.
I installed a new cartridge in place of the empty cyan, and that fixed it.
Did you check to make sure there is nothing covering the cartridge? I know that sounds dumb but that is what happened to me-I had mine refilled and it would not work and when I took it back in they said well-you just take this off here-it was a tiny piece of tape that was almost invisible!
Follow the steps below to remove and replace the empty ink cartridge.
Turn the printer on.
Open the ink cartridge door.
Figure 1: Opening the ink cartridge door
Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch.
Figure 2: Lifting the latch1 - Ink cartridge latch for the black ink cartridge2 - Ink cartridge latches for the color ink cartridges NOTE:
Theink cartridge areas are color-coded for easy reference. From left toright, the ink cartridges are black, yellow, light cyan, cyan, lightmagenta, and magenta.
Pull the ink cartridge toward you out of it's slot to remove it.
Figure 3: Removing an ink cartridge
Remove the new ink cartridge from the packaging.
Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
Makesure that the ink cartridge is inserted into the slot that has the sameshaped icon and color as the ink cartridge. The copper-colored contactsshould be facing the printer as the ink cartridge is inserted.
Figure 4: Inserting an ink cartridge
Press down on the gray latch until it clicks into place.
Figure 5: Closing the gray latch
Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
Close the ink cartridge door.
after Doing this all Follow the next step :-
Please Try This, I am sure it is going to workout.
Resetting the All-in-One Press the On () button to turn off the unit.
Disconnect the power cord from the back of the unit.
Many newer HP Printers internally keep track of your cartridges by a serial number embedded into the cartridge. When it's low, the printer remembers. This is entirely done within the printer itself, and not the printer software. Some printers EXPIRE the cartridges after 18 months according to the installation date even it is not empty.
Outrageous, but true.
A fix? Most HP printers will only keep 2 cartridges in memory, so if you have 2 extra cartridges, (even empty ones) you could cycle them through to reset the printers memory, and reset the ink level to full. Basically, even though you've refilled your cartridge, the printers has the cartridge's serial number stored in memory. This will reset it.
That very much sounds like the printer head has failed.
That could be a cable that has a broken connection, or the area where the cartridge contacts the cartridge has a bad connection.
Once you turn it on and off to reset, and if they did not suggest any software undates to resolve the issue, then replacement of that print head would be the most likley solution.
Sadly, small office home office printer parts are extremely expensive. It could be fixed, but unlilkely as much of a savings over purchasing a new one.
I don't service thore printers much anymore because of the expence of parts.
Wish I could offer you a better answer.