Question about HP Photosmart 3310 Printer

1 Answer

False empty ink cartridge message

I keep getting an error message stating yellow ink is empty, even though I just installed a brand new HP ink cartridge. There is also ink remaining in the previous yellow cart. Spent almost 3 hrs with HP online chat tech which resulted in them telling me it was a hardware issue and oh, by the way, your warranty expired two months ago. Want to buy a new printer? Have checked for solutions on-line and the best I have been able to do is reset by removing the power cord, holding down the OK and Help buttons while replacing power cord. Will then show yellow cart is almost empty and allow me to print one picture before the empty ink cart message displays again. Can anyone help HP Photosmart 3310 All-in-One will not respond to print, copy, or fax. The scan feature is still operating. The "error: 0xc18a0301" is the same; however, the System Configuration Menu does not exist. The only descriptions after holding down * then pressing # and entering code 1, 2, 3 are Support R0046, Information Menu, Fax Diag Menu, and Print Tests Menu. None of these resemble parallel problem with the HP C6180, not even the further problems. I am not tech stupid, but it just wont work. And no, the yellow ink cartridge is not corroded or damaged in any way. Thanks for any help that will hopefully be administered. I have two of these computer. I'd rather not have to replace them both.

Also, on a short note, is there any way to prevent this error from reoccuring? Thanks again.

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  • drd7of14 Nov 17, 2008

    "I keep getting an error message stating yellow ink is empty, even though I just installed a brand new HP ink cartridge. There is also ink remaining in the previous yellow cart. Spent almost 3 hrs with HP online chat tech which resulted in them telling me it was a hardware issue and oh, by the way, your warranty expired two months ago. Want to buy a new printer? Have checked for solutions on-line and the best I have been able to do is reset by removing the power cord, holding down the OK and Help buttons while replacing power cord. Will then show yellow cart is almost empty and allow me to print one picture before the empty ink cart message displays again." I did not post this beginning section last night. Everything afterwards is relevant, but this huge chunk is unrelated to the problem I had. I never conversed on an online chat tech, nor did I have any problems with the ink levels of any colors, let alone yellow. Please pay no attention to anything before "Can anyone help HP Photosmart 3310 All-in-One will not respond to print, copy, or fax."

  • FOXtrot3 Nov 24, 2008

    I have exactly the same problem with my HP 3310. Two month after I bought this printer I had to send it back to HP because the paper was cut in the middle. I got a replacement ? printer, yes, not a new one or mine repaired. This replacement part worked more or less fine until it did not accept the yellow cartridge, and this, 2 month after the warranty expired. I tried 3 or 4 new yelloy cartridge without success. I spent hours in chat with HP support, trying every thing possible and finally HP told me to send the printer for repair at the cost of 300 US$. I am still working on it to find a solution. Sometime i can print one page with yellow then it stops working telling me the yellow is empty.I have read some where that it is a problem with the original cartridge having a special ink, so why HP is not offering the possibility to try one of these special ink to solve the problem?Any help will be welcome.

  • Anonymous Dec 05, 2008

    h.p. 3310 all in one printer will not except remfg. cartridge

  • Anonymous Dec 15, 2008

    hello,

    I habve the same problem with the light magenta.I have tried severals reset :

    1- hold cancel, ok, black, and color
    2- cancel,ok...

    Nothing change,I soon as I put a new cartridge the printer see it at more than 50% empty.
    Don't know what to do.Please any help would be very appreciate !

  • brubru21 Dec 15, 2008

    hello,

    I have the same problem with tha light magenta.I have already change 3 time the cartridge !! As soon as I put a new one the printer see the cartridge as more than 50% empty !
    Have tried several reset...didn't work.
    Any help would be appreciate !

  • Anonymous Apr 15, 2009

    I've experienced the same problem several times with different cartridges and resolved it with different fixes when the previous fix did not work. Once it was resolved with a simple re-powering using the ON button. Another time by unplugging the printer at the power source. Yet another another time I discovered an adhesive label had attached itself to a roller causing a paper jam on the subsequent printing job. Once I pulled the label off the roller and cleared the paper jam, the false ink error message went away and normal printing resumed.

    Seems to be a printer industry "problem" that is destined to happen eventually with any inkjet printer. I hate to think that all manufacturers would want to intentionally cause their customer base such aggravation just to make money on the replacement cartridges and new machines. One would think the they would recognize that brand loyalty is lost when consumers believe that the product is faulty.


  • Anonymous May 13, 2009

    I hate HP. Same problem. Tells me I have empty yellow ink, even though I've replaced the cartridge twice. Genuine HP cartridges. I HATE HP for this. I actually needed the printer to work today!

  • henque May 15, 2009

    Same problem... light magenta cartridge is told to be empty. No difference when the cartridge is replaced.Refuses to do anything until this is solved.
    I had a feeling that the startup service rotuine was becomming more and more frequent before it stopped working. To me it seems HP has designed the printer to stop working after a while. So this means I have banned HP equipment from now on. This stinks!

  • radio178 May 24, 2009

    I keep getting an error message stating yellow ink is empty, even though I just installed a brand new HP ink cartridge.

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There seemed to be a jam that was unrelated to the cartridges themselves. The print head seemed to be incorrectly shifted upward; thus the cause of the awkward noises it was making. After simply fiddling with the placement to try to physically realign it, I had the printer unplugged during this process, it seemed to snap into another position. I plugged the printer back in, powered it on, followed the reset method; hold cancel, ok, black, and color, and it was good as new. The only thing left to do was to let the printer follow through with its normal routine when reset. With the exception of an odd noise I have not been able to isolate, there is nothing further wrong with the device. All the features work just as well as they used to. I don't know if this is helpful being that other problems people encountered were faulty ink levels, but the method worked for me.

Posted on Nov 17, 2008

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Follow the steps below to remove and replace the empty ink cartridge.
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  3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch. Figure 2: Lifting the latch c00819081.gif 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
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  5. Remove the new ink cartridge from the packaging.
  6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
    NOTE: Makesure that the ink cartridge is inserted into the slot that has the sameshaped icon and color as the ink cartridge. The copper-colored contactsshould be facing the printer as the ink cartridge is inserted. Figure 4: Inserting an ink cartridge c00819083.gif
  7. Press down on the gray latch until it clicks into place. Figure 5: Closing the gray latch c00819084.gif
  8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
    NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
  9. Close the ink cartridge door.

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Sadly, small office home office printer parts are extremely expensive.
It could be fixed, but unlilkely as much of a savings over purchasing a new one.
I don't service thore printers much anymore because of the expence of parts.
Wish I could offer you a better answer.

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