Question about HP Photosmart 3310 Printer
I keep getting an error message stating yellow ink is empty, even though I just installed a brand new HP ink cartridge. There is also ink remaining in the previous yellow cart. Spent almost 3 hrs with HP online chat tech which resulted in them telling me it was a hardware issue and oh, by the way, your warranty expired two months ago. Want to buy a new printer? Have checked for solutions on-line and the best I have been able to do is reset by removing the power cord, holding down the OK and Help buttons while replacing power cord. Will then show yellow cart is almost empty and allow me to print one picture before the empty ink cart message displays again. Can anyone help
HP Photosmart 3310 All-in-One will not respond to print, copy, or fax. The scan feature is still operating. The "error: 0xc18a0301" is the same; however, the System Configuration Menu does not exist. The only descriptions after holding down * then pressing # and entering code 1, 2, 3 are Support R0046, Information Menu, Fax Diag Menu, and Print Tests Menu. None of these resemble parallel problem with the HP C6180, not even the further problems. I am not tech stupid, but it just wont work. And no, the yellow ink cartridge is not corroded or damaged in any way. Thanks for any help that will hopefully be administered. I have two of these computer. I'd rather not have to replace them both.
Also, on a short note, is there any way to prevent this error from reoccuring? Thanks again.
There seemed to be a jam that was unrelated to the cartridges themselves. The print head seemed to be incorrectly shifted upward; thus the cause of the awkward noises it was making. After simply fiddling with the placement to try to physically realign it, I had the printer unplugged during this process, it seemed to snap into another position. I plugged the printer back in, powered it on, followed the reset method; hold cancel, ok, black, and color, and it was good as new. The only thing left to do was to let the printer follow through with its normal routine when reset. With the exception of an odd noise I have not been able to isolate, there is nothing further wrong with the device. All the features work just as well as they used to. I don't know if this is helpful being that other problems people encountered were faulty ink levels, but the method worked for me.
Posted on Nov 17, 2008
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Posted on Jan 02, 2017
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