Question about Sony Handycam DCR-TRV140E Digital Camcorder

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Video camera displaying Error code C:31:23

My video camera is displaying and error code C:31:23. This error code isn't listed in the service manual. It won't let me play tapes or record them.

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  • kbdad Nov 28, 2007

    Have the same error messages. I have restarted the camera and still have this error message. Is sending the camera in for service the only way to help me.

  • 2boys Dec 01, 2007

    I have same problem. I have followed the steps in the manuel to correct problem but not working. Please advise?

  • HBFG Dec 10, 2007

    I also have encountered the same problem and I performed all the steps mentioned in Solution # 1 and still didn't work. Luckily, I had purchased extended warranty and I'm sending it in. In the meantime, if you have any other solutions or a specific order for performing the steps mentioned in solution #1, I'd appreciate to hear them.



    Thanks,

    HB

  • Josefgabbay Dec 20, 2007

    Hello

    My Video camera displaying Error code C:31:23 problem.



    Please advise how to resolve.

  • bibibiib Dec 31, 2007

    shows error code 31 23

  • KateyEm Jan 09, 2008

    WHAT IS THE FIX? I've tried removing & replacing the battery... still doesn't solve the problem.

  • MATTOLIA Jan 12, 2008

    hi friends

    i have sony dcr dvd 608 camcorder. it shows 13:02 and also sometimes "movie recording disabled" plzz send yr best solution. i have tried only switch off and on again and again. i met to dealer, he says that optical lens is faulty and new lens is not available.

    i think that even if i change my lense than how longer it will work for me finally it will create problem again due to wear and tear of mechanical parts.

    now i m thinking that if anyhow i change my recording media then it will work better for longer. I want to record video on high capacity flash memory device in place of mini DVD on same camcorder. can we change this media ? or how can we interface camcorder to flash drive for video recording. note that this drive has no mechanical moving part, so wear and tear is lesss. I m electronics engineer from india and working for indian railway. my email is jitendra_mattolia@yahoo.com. tahnks.

  • Spoonman_al Feb 18, 2008

    I have a Sony CCD TRV118 camcorder and I keep getting the error C31-23. This appears three seconds after I start to record. I gave it the Wack Theory and it worked. The problem now is it is not recording anything. I see a view through the screen when I am recording but when I rewind to see what I've recorded it doesn't show anything. Can you help me? Reply to me by email.

  • psexnyc Mar 11, 2008

    I have a Sony PDX 10. When in VCR mode the camera will not playback the tape. Instead, it flashes that error code. Now, when in Camera mode, the camera will not record any video. Instead it flashes that same error code. I refuse to "smack" the camera. Just can't do it. Can not afford to replace a camera I have smacked around. Aside from smacking, I have tried all other solutions. The camera has now been unable to playback for a year and unable to record video for two months.

    Waiting on a miracle........

  • madatsony2 Mar 25, 2008

    My Sony DCR-TRV250 is displaying error C:31:23.
    I cannot record or play a tape.
    I have cleaned the heads, removed the battery and let it sit and pushed the reset button many times. Nothing.
    I contacted Sony Tech support and they referred me to the service department.
    The service department told me the cost to repair was $211.
    That includes return shipping. WOW!
    If they cannot fix it, they will dispose of it for a "nominal fee" or return it to you for a "nominal fee".
    If you would like to trade up to a new model, they will allow you a $50 maximum credit. WOW!
    I told them I thought it was time to invest in a new "non" Sony camera.

  • toebreaker Apr 01, 2008

    Same Sony model( dcr-trv130),same problem (C:31:23, cassette won't record or play, only eject button and error code flashes on screen), and no solution as madatsony above. Any answers?

  • Anonymous Apr 07, 2008

    error

  • dilipbhai Apr 28, 2008

    re-attached at power source

    error code C:31:23

  • Tmiddleton May 22, 2008

    Same problem...will not let me view tapes or record anything. Series of beeps and then...C:31:23. Let me know please!

  • Anonymous May 25, 2008

    same thing

  • ellienunn Jun 03, 2008

    i have this problem please help

  • prash0210 Jun 10, 2008

    hi my cam crder sony hi8 has the same prblem c31:23, even its not ejecting any cassette, eject seems not to be working


    help meplz

  • Anonymous Jun 13, 2008

    Snapping the tape cradle shut hard fixed the problem....A variation on the banging method without damaging something else on the camera. I am back up and running. Thanks FixYa community

  • herbie_059 Jul 19, 2008

    my camcorder is displayin error c 31.21 and i can't seem to seem to get seem to solve the problem, it a sony 990, can u help me

  • Anonymous Jul 25, 2008

    yes i have the same problem

  • Karla Babe Aug 10, 2008

    I have removed the cassette, battery,power and again performed all the functions and still same error code pops up on the screen. I also noticed the cassette tends to not eject some times. Can You Help Me???

  • Anonymous Aug 21, 2008

    My video camera is displaying and error code C:31:23.

    What I should do

  • sinaiean Sep 01, 2008

    I have the same problem with the error coded c:31:23, which do not let me to use my handycam at all. I just deposited it for few months and when I tried to use it, the problem comes to exist.
    I will appreciate to recive your guidances.

  • cmendoz3 Sep 04, 2008

    the code appears after 5 seconds of starting a given function. the code is C:31:23...the camera is locked after the code appears.

  • Anonymous Sep 06, 2008

    My sony handycam camcorder gives me an error code C:31:23 and will not play tapes, does anyone know what to do?

  • CatP27 Oct 05, 2008

    My camcorder suddenly displayed the Error code C:31:23 and no matter what I do, it will not go away. HELP!!!

  • Alison7292 Nov 13, 2008

    I had the same problem. My camcorder was not woking for months. I tried to whack it. That didn't work. I used the hair dryer to dry the components, then I got a new error code c:21:22 then C 21:40 after I tried cleaning it. I would not work. I was not able to tape my baby for at least three months. Just when I was going to chuck it out the window. I found this site. I read more of the same, whack, hit, softly slap with an open hand. But then I read that something maybe loose and to turn it over. Out rolled a little black rubber roller. I went to the camera hacker site recommended but could not find a diagram. So I read the instructions again look for a silver spoke sticking out and I put the roller back on. It stayed on and my tapes work. I will be transferring to DVD as soon as possible.. Thanks fixya. I hope this helps someone. Because the other sites made me feel as though I had a relic not worth fixing. (I do but not worth $250)

  • Anonymous Nov 18, 2008

    I had the same damn error message. I looked inside and there was that little roller. I stuck it on the first silver spoke I saw and lo and behold: the camera works once again.

  • Anonymous Nov 18, 2008

    vcam says 31:23 error and also flashes "cleaning cassette"

  • carlosplacuc Nov 29, 2008

    error code C:31:23

  • Anonymous Dec 02, 2008



    I had the same error message. C:31:23 and I wasn't able to play or record. I came to this site and read one of the answer about a roller sticking out so a decided to check inside my cam. I open it, took the cassette out and found a white pin sticking out of a black roller so I push the pin softly; it became level with the roller again. Putt the cassette in and the camera works again! I hope this help others because is a great camera and I was ready to by another one but I won’t now. Thank you to the developer of this site.

  • Anonymous Dec 07, 2008

    I found the same black roller, and put it on the silver piece and it works!

    Thanks for this site!


  • Anonymous Dec 29, 2008

    My DCR-TRV140E had the same C:31:23 error code and I was unable to play or record. Sure enough I gave the camcorder a shake and the black roller dropped out. I simply placed this back on the of 2nd of 4 silver sticks from the right hand side looking into the camcorder and hey bingo I'm up and running again with my trusty old camcorder. THANK YOU !!!

  • sharon11615 Jan 03, 2009

    I opened the tape door and shook it and a piece fell out! We put it back on and abracadra we are back in business.



    I can't believe it! It worked!!!!!



    Thank you soooo much

  • Anonymous Jan 28, 2009

    Got the same problem but everything inside the camera looks fine. Any ideas?

  • salman_k99 Feb 03, 2009

    apearing c:31:23 right top camera and vcr not working

  • MAGO12345678 Feb 24, 2009

    C:31:23 ONE OF THE BLACK WEELS IN SIDE THE CAMERA THE ONES THE MAKE THA CASE GO FF OR REW GOT STUCK SO I CHECK BOUTH ONE WAS LOSE YOU CAN EVEN MOVIT WHIT ONE FINGER AND THE OTHERE ONE NIT SO I TRIETH TO MOVIE WHIT TWO FONGER AND IT POP OR A CLIK NOISE THE I PUT THE CASET BACK AND IT WORK THE WAS MY SOLUTION AND OLSO I LIFE THE CAMERA UNPLUGE AND BATERY OUT FOR ONE HOUR.

  • Anonymous Mar 19, 2009

    I have my sony miniDV camcorder that has a problem the signal appearing on the LCD board is c31:23 i don't know what to do

    1-I want to know the meaning of the figures c31:23

    2-I want you to give me and idea about what i can do

  • Crazyy Mar 21, 2009

    I had the same problem with my 7yr old TRV-250 I tried everything (removing tape, removing battery I even reset the damn thing still received the error code C:31:23) So I finally said the hell with it and gave it two good smacks outside the tape compartment, one more on the top of the camera then a last smack on the tape compartment again. CHA CHING! PROBLEM SOLVED! NO MORE ERROR CODES! THANKS!

  • Anonymous Apr 21, 2009

    I had the same problem. I took the battery out. slammed the door shut, smacked the opposide, top and bottom once. Put tape back in. No battery. Works fine.



    My camera is the DCR TRV 250 4years old hardly used because of this problem.

  • Anonymous May 04, 2009

    I had the same problem ... error codes C:31:?? and C:32:?? on a Sony DCR-TRV310.  I tried resetting the camera (remove battery, turn on for 15 seconds, replace battery, and turn off/on).  The error codes would return.  The tape would not eject, nothing would function, it would just lock up.


    Solution:  As described, after resetting it, just bang it a couple of times.  Worked perfectly!

  • dmnclc May 05, 2009

    WOW - Can't believe that worked!

  • Anonymous May 11, 2009

    OMG! I can't believe this worked. I have over 200 tapes that I can now watch with my family!!!

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40 Answers

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Believe it or not, giving it a bash got it to work. Not too hard, just a few sharp smacks on the side.
It's something in the cassette carrier mechanism.

Posted on May 27, 2008

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Don't Shake your cam too hard - it will not fix the prob forever.

I had exactly the same problem and tried the shaky method.

The error message is related to one of the reels,
the black rubber one (atleast on my cam DCR-PC115e

When the alarm message first occured, and I opened up
the cassette compartment, and the black rubber thing
came out .... I put it back and cam was working again,
next day .... same alarm text.

I have been reading around for quite some time now, and I
finally decided to give it a shot to see if I can fix it.

The reason for the alarm is because the "s-reel" is not fit in
same location. There must be a "locker" for it, put on top of
the pin, which apparently have fallen off my cam.

What I did, I broke a BIC pen, and the ink-pipe had exactly
the same dimension as the silver pin (approx 1.5 mills)
I cut it to a good length (not sticking out), put the black reel
in place again, and the BIC-pipe as a "new" lock on the pin.

I've been running the cam for many weeks now, and the error
message is history.. Cam is working like a charm....

I am not sure if it will work on other cam's but if you have a PC115/120e , give it a try!!!

if you want a photo on what I mean, mail me at vinsa@telia.com

Good luck.

Best regards,
Fredrik

Posted on Nov 24, 2007

  • grrmaker Nov 28, 2010

    This was an excellent posting, thanks a million. I had the same error code with my Sony DCR-TRV25. I opened it up, took out the tape, replaced it and it would work for a few minutes, then back to inoperability and the error code. The next time I removed the tape I turned it upside down and a small white cylinder of plastic dropped out. Saved it, put in the tape and tried again. Same as described before. Gave it a judicious whack on all sides, seemed to fix it but after a few minutes of playback, video started to get choppy and jumpy. Took out the tape again, turned it over while giving it a good shake and the black roller fell out. I put the roller back, carefully placed the white cylinder on top to the stainless steel pin and pressed it down firmly with a tweezer. Now it seems to be working quite well. I have about 20 tapes to dub onto DVD, so we'll see how it goes. Thanks again to all for the tips, and especially you Fred!

  • remj Apr 24, 2011

    Thanks FredSweden and grrmaker. I have a Sony DCR-TRV25E and intially tried the wack it method which worked for a little while but the problem came back. I noticed that when I shook the camera I could hear something loose inside and on tipping it up the white plastic cylinder dropped out. I then noticed the black rubber spool was loose inside and then found your info which helped no end including the reference in solution 5 by pisdoff to the picture on the camerahacker.com site (just search "c:31:23" and see the posting by Ahmed Jasim).
    Problem now appears to be fixed. Cheers.

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My video camera is displaying and error code C:31:23 upon start up.
This error code isn't listed in the service manual.
It won't let me play tapes or record them. Please help as soon as possible.

Posted on Nov 26, 2008

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Film student grant says

Although I am a fan of giving something a good whack to get it going I do not advise this for a video camera. There are a whole but load of mechanisms that are timed and spring loaded into proper position to make the camera function. I have VX2100 and recently had this error occur and the best safest fix for this was to find the uptake reel the left white wheel when looking into the tape dect and take a small item like a tooth pick and move this wheel carfully around it will probly be slightly bound up either on itself of the other crap behind it moving the wheel one revolution around should free it up. the error code is indicating a bound wheel...so fix with confidence its easy and it will save you a couple hundred bucks

Posted on Jan 01, 2008

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Banging it seems to work for many people, however it didn't for me. I believe the reason it works is because it is knocking this roller back into place.
When you open your camera after getting this error, very carefully shake the camera and see what comes out. If you are lucky, it will be both the roller and the white tube piece that locks it in. I found the black rubber roller loose in the camera, replaced it on the top skinny metal post (about halfway down on the right side when you are facing the camera opening on my camcorder, sony dcr-trv19). Laid it on it side so that the roller would not fall out, error message is gone.
There is a good diagram of this on camerahacker.com, where there are over 2,000 complaints about this same error message.
As stated elsewhere, you need to lock this roller in by inserting something into the exposed top of the roller to hold it and make sure it doesn't fall out again. I've tried the bic refill, but it seems too small for mine, unless it was from the wrong bic pen??
BOYCOTT SONY!!!!!!

Posted on Jan 03, 2008

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C:31:23 is a S reel fault as per service manual..refer Page no.9 of the service manual version 1.1 Remove the cassette, battery,power and again perform all the functions and try. If you need spares do write to me.

Posted on Dec 01, 2006

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I also followed the banging method and it worked too. I have been dealing with this problem for 2 solid days. Restarting, unplugging, restarting, unplugging, reinstalling tape after tape but to no avail. Finally the solution. Just bang the darn thing

Posted on Nov 28, 2007

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I THINK THE PROBLEM IS RELATED TO THREADING TIMING WHEN YOU LOAD THE TAPE. THE SWITCH AND GEARS OF THREADING SYSTEM TOO DELICATE, IF IT GET DIRTY THE MICRO PROCESSOR CAN NOT RECOGNIZE THE END OF THREADING POSITION, IT WILL SHOW THE ERROR CODE. IF YOU WACK THE DECK IT SOLVE THE PROBLEM, YOU'RE LUCKY, IF NOT I SUGGESTE YOU USE THE MODE SELECTOR OR ANY 5VDC TO ACTIVE THREADING MOTOR ALL THE WAY IN AND OUT FEW TIMES THE PROBLEM WILL BE SOLVED.

Posted on May 01, 2009

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Hallelujah
THANX SO MUCH I opened the cassette door took the battery out gave it a bit of a bang put the battery back and slammed the door shut it worked thankyou thankyou thankyou and God Bless you I am very grateful for this solution
cheers from new zealand

Posted on Mar 02, 2011

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Thanks for the solution i read...i just encountered this C:31:23 code error, after reading to what will I do with this thing, I gave a smack on my cam and poof.... it works again! thanks solutions!

Posted on Dec 24, 2009

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I had the same problem. I took out the battery for a couple of minutes and wacked the camera on its side a few times. I put the battery back in and amazingly it worked! Try and you will be suprised !

Ashvin

Posted on Oct 09, 2009

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OMG, i smacked it on the bottom and slamed the case shut, and it worked (Y) THANKS

Posted on Sep 20, 2009

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I gave the thing a shake as suggested and true this also worked for me thanks.

Posted on Mar 02, 2009

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ANY BODY DONT BUY SONY HANDYCAM
IT HAVE PARMANENT PROBLAM C31:22
AND DID'T SOLVE IN INDIA
PLEASE
BYE ANATHER COMPANY LIKE PANASONIK AND ELSE
THANKS
I ALSO USE IT MORE THAN 6 YEAR AND PROBLAM IS SAME
BYE....

Posted on Apr 19, 2008

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I finally tried the banging method and sure enough, it worked. I removed the tape, the battery and the memory stick. Gave it few bangs from the bottom and put everything back and started it and it's been working like a charm ever since which was 2 weeks ago. I used it a lot over Christmas.

Posted on Dec 31, 2007

Hey! Just a comment to my previous message on the thread.

My cam has been working like a charm after my little repair
as described above.

Your Black little reel is most likely out of position, and when
"smacking it" it goes back in position again.

Before I fixed my cam, I got the message every 5th minute or so,
now it's completely gone ,and cam is running just fine.
(Never had any error messages so far .... and I taped approx
3 hours after my fix!)

So if your locker of the wheel is still there, push it gently back
in position, if it's gone, use a BIC plastic piece as described above.

Good luck.

Best regards
//Fredrik

Posted on Dec 27, 2007

Sony have issued a technical bulletin for this. Detials are:- Date: 09.03.07 Ref. No: 07PV035 Model: Z Mecha MD Subject: T and S Reel Fault Message Symptom: "C:31:22","C:31:23", or "C:31:42" may appear on the LCD display. Cause: The FWD back tension value is too high due to grease sticking out of the "Gear Assy, Gooseneck", adhering to the band of "TG2, Arm Assy" or "Table Assy, Reel". Solution: Whenever replacing, simultaneously change the four parts described below. Description Part Number Gear Assy, Gooseneck X-2718-168-1 TG2 Arm Block Assy A-7095-403-B Table Assy, S Reel X-3952-936-2 Table Assy, T Reel X-3952-937-1 This was given to me after my DCR-HC39E developed this fault. However it would suggest a known fault with any Mini DV Camera using this mechanism.

Posted on Jul 12, 2007

Displaying and error code C:31:23. This error code isn't listed in the service manual PROBLEM

Posted on Jan 24, 2007

  • albertacquah Mar 12, 2012

    please my sonycartape type is m9900 please i have problem with the code please can you show me how to remove this code from my cartape now please help me

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Give a good whack on the tape side.

Posted on Dec 30, 2006

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For the error code C:31:23 adapt following method to resolve.
Remove the cassette, battery,power and again perform all the functions and try.
it worked for me,thanks.
solution 7 as above helped me to solve the problem

Posted on Jan 09, 2008

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My problen with this c 31:23 code started when I tried to view a tape that was made on another camera some 15 years back. I don't think that this was the first time that I ran this tape since it was made. My TRV480 could not rewind, fast-forward or play the tape without generating this code. Wacking the bottom as suggested cured the problem. I later discovered that when I tried to rewind the tape that started this problem in my dedicated tape rewinder, it would not . Tape was somehow tight. Wouldn't fast forward either. That tape is now in the trash.

Posted on Oct 24, 2011

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After reading several of the solutions to the C:31:23 Sony camcorder error code on this site, I decided to try it myself. Shaking and lightly banging it did not fix the problem. However, I opened the cassette tray and tried turning the little white spindles that turn the both sides of the cassette tape itself. The right side turned freely and the left side was stuck. I twisted it with my fingers until it clicked and that freed the stuck spindle. That was it! That simple. The camcorder works great again. The error code is gone and I saved the cost of the repairs.

Posted on Sep 27, 2011

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I just fixed this. What I did - I opened the casette and saw that on one wheel two circular plate that make up the wheel and holds the tape is separated. So I used super glu at the seperated points and fixed it. After 10 mins I put the tape cover back and used in camera. It worked. So the problem was with tape and the wheel was stuck. You'll other good tape will work. hope it helps.

Posted on Jan 25, 2011

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I have a DCR-TRv 33, and got this message for a couple of months. Banging and taking out the camera didn't work for me, but solution #4 by FredSweden worked like a charm. i hadn't noticed that the black reel had fallen off, so after banging it a few times, i noticed that. slid it back on the rod (2nd from right), then stuck a portion of a bic pen, and it is working like a charm. thanks, Fred!

Posted on Apr 18, 2010

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Error code C:32:22 is probably tape problems. I found a small, loose rubber wheel just lyig inside behind the big tape reader/writer wheel. When you hit the camera it will in some cases get back into place but wil probably fall out again when the tape recorder is tilted in a certain position. The wheel seem to have lost a screw just like the whole Sony Handycam fleet of cameras. Error code C:32:22 seems to be a main problem fSony Handycam. I have not used my camera that much. Now adays i just want to convert the video tapes into DVD:s but now the camera got dead. It was ertainly my last Sony. The first one (1989) was just much **** as this one.

Posted on Oct 12, 2009

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I had the same proplem 31:23, Look inside the cassette compartment, you should have two black rollers , one on the right and one on the left side that hold the tape.
The one on the right side of mine fell off but did not know it , I read on this site to smack the camera.
So what I did was remove the cassette leave the door open and start to smack it after a few times a black roller fell out, I looked in side, slide it on the middle right silver pin, Like MAGIC IT WORKED.

Posted on Jun 21, 2009

  • moesky17 Jun 21, 2009

    I had the same proplem 31:23,SONY-DCR-TRV340 Look inside the cassette compartment, you should have two black rollers , one on the right and one on the left side that hold the tape.
    The one on the right side of mine fell off but I did not know it , I read on this site to smack the camera.
    So what I did was remove the cassette leave the door open and start to smack it after a few times a black roller fell out, I looked in side, slide it on the middle right silver pin, Like MAGIC IT WORKED.

    It came off after running with the camera on my shoulder, It got lose then while recording it worked it self off, that's when I got the code 31:23.

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I tried everything, even the hitting. But when I finally took out the memory stick battery and tape together, put back the tape and battery leaving the memory stick out - a miracle, it worked! Leaving the stick out for good.

Posted on Jun 09, 2009

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I had the same error code C:31:23 AND the tape would not eject AND I would get the symbol indicating I needed to eject the tape. This is what I did:

1. I wacked the tape door side of the camera a few times and I was then able to eject the tape. (see other guest comments)

2. I looked inside and found a white pin sticking out of the black roller (2nd from the right) and gently pushed it back into place. See comments posted Dec 2, 2008.

Bingo back in business!!! The problem seems to be that the roller pins come loose and might fall all of the way out (see other comments) Good Luck!

Posted on May 24, 2009

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Dirty recording heads! Have it cleaned in a service center. always happened to me but i did the cleaning myself. all you need is a cotton buds (actually a no-no but i found it very convenient) and an alcohol (another no-no) as the cleaning solution. Locate the recording heads (the tiny things that revolve around the drum) then dip the cotton swab in the alcohol (i use rubbing alcohol-expert says never!) and touch the recording heads with its tip. Do not rub, just a light touch and voila!

Posted on Dec 13, 2008

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Had the same problem with a TRV 480. The unplug - turn on - turn off - turn on bit worked for a short time after many tries, but this routine no longer seamed to help. So I whacked it up the side. It seems to be working now. We'll see how long it lasts.

Posted on Sep 15, 2008

Shutting the cassette cradle hard fixed the problem for this error.
i tried , memory stick removal,mosture troubleshooting

Posted on Jul 21, 2008

I had the same problems as you all did and went here for the solution. I had the camera all ready to send a authorized repair center but decided to slap the camera like one of the other posters said. It worked and now I punish my camera every so often when it starts acting up. I hope I dont get accused of machine abuse.

Posted on Apr 09, 2008

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I got victimized toooo!!!!!!!! Damn it. I've always trusted sony in the past for all my A/V equip. But this is what made me change my beliefs.5 years ago I have had "2" DCR-TRV310's (Japanese version) die this way after 1 year each. The first one went in to repair and came back with a  list of parts and labor for 20,000Japanese yen. I charged it overnight, popped a new Sony 120min tape in it the next morning,pulled it out about noon that day to shoot and it worked  fine for about 5 min. then the picture suddenly went all "chopped up" into little squares and "smeared" across the screen. Playback verified the image was the same on the tape. So I took it back again, described the problem,showed them the tape, demonstrated it for them, and asked them to please try again.So it comes back with a list of parts and labor completely different from the first for 10,000Japanese Yen. (with the tape still in it) So I charge, cue the tape (to the end of the previous garbage), Start shooting, About 50 min later it kicks the tape out with  the "ding-ding of doom" and the C code again!!!!! So I'm kinda "not happy" about this. After venting my frustrations on some poor guy,his Supervisor, and his Supervisor's Manager, I send it back again and the shiny new replacement arrives 2 days later. It worked wonderfully for almost a year and suddenly, one day, guess what............."ding-ding".  I don't remember exactly what happened immediately after. But the camera is back in it's box on a shelf. (in many pieces) I got a call from a close friend a couple of weeks later. He has the same camera. He asked me what to do when the camera goes "ding-ding" and kicks the tape out. I told him where and in what condition  mine was. His managed to make it back into the box in one piece. Now, 3 years later he sends me an email with a link to this page. That's about all I have to say.

Posted on Apr 09, 2008

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FredSweden's solution of locking the black rubber roller in place with a pen's ink tube did the trick for my DCR-TRV27! Many thanks, Fredrik!

One addition: if the pen ink tube's inner diameter is a bit too big (mine was), just flatten the tube a bit with tweezers/pliers to get a snug fit.

Best regards-
- Chris

Posted on Feb 22, 2008

C:31:22 error code SOLVED:

http://www.camerahacker.com/Forums/DisplayComments.php?file=Video%20Camera/Sony/Sony_DCR-TRV18_-_Error_Code..html

check this site
this has saved loads of money to me
katalin

Posted on Feb 09, 2008

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This was an instant fix! I opened my DCR-TRV320 and cleaned the small clear purple sensor towards the middle of the tape deck and it worked perfect! Just try a little canned air and some alcohol.

Posted on Jan 15, 2008

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Thanks for the wack suggestion. It really worked! My Sony camcorder, DSC TRV27 showed the message just as I was leaving for vacation. I gave it the suggested wack and the problem was solved. Now if I could only get my Sony Cybershot to work I'd be all set.

Posted on Dec 31, 2007

  • rousser Sep 15, 2010

    I wanted to use my old DCR-PC120E to look through the huge pile of happy memories stored on the mini DV's I had recorded on it and got the same C:31:23 error message. Followed the 'give it a slap' advice and, hey presto, the old girl is back in action. Technology, eh?

×

Solved the problem very easy in 5 seconds... by removing all batteries .. then shake the camera very hard (or alternatively hit the bottom hard with your hand -at your own risk-) .. now the memory can't hold that there is an error and with the hitting things get better: got it from: Re: Re: Re: Self Diagnosis C:31:22 Jim - 16th Jan 2005 9:33 When you whack the camera (I don't advise it) you are probably loosening the debris or condensation enough to get the camera going. The reason for the battery removal is to reset the camera so old error codes are wiped and to get them again the problem must recur. If you take the batteries out and put them back in with positive results the movement involved in doing this probably serves as well as whacking it (sometimes just turning it over a few times will work). I have in fact seen with my very eyes, repair people (independent not at Sony) take a camera in, wait until the customer was out the door, take the main battery off, whack the camera VERY HARD and turn it back on. This has worked so many times I am embarrassed to mention it. They then put the camera on the shelf for a couple of days and call the customer back and charge them for a complete (and expensive) cleaning. The camera was usually fixed before they got to the car. I would offer you some simple advice (from experience and observation) that you may take or not at your own risk. Understand that anything you do in an attempt to fix your own camera may result in complete failure and irrepairable damage to your camera, including anything I mention here. Just be forewarned

Posted on Feb 03, 2007

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  • Meaguirre1 Apr 25, 2011

    I did banged my Sony HDV Handycam HDR-HC1 about 6 times making sure to hit the bottom of the camcord and against my granite kitchen counter that I padded with a couple of towels. Then, I proceeded to re-insert the battery and the tape and everything worked fine. It seems that after not being used for about 4 months, things inside the camcorder get stiff and need a little shaking to start working again properly. It is not necessary to hit the sides or the upper part of the camera (you risk serious damage if you do, in my opinion). Just hit the bottom of it.

  • Rikky Oct 22, 2011

    I tii had the same issue.Hitting the camera did not fix the error.Later I kept the camera with all battery remverd when not in use,the error code stop.Try this.

  • Scott Nov 07, 2011

    My black roller and white cylinder had also gone missing. For those missing the black cylinder, since it is a pretty special part, take a good look around the inside. Mine had fallen to the back end and was magnetically stuck to some metal on the back right side of the compartment. Not sure if the black roller or metal was what was magnetized, but I was able to get it out with tweezers and return it to its spindle post.

  • johnjburke5 Apr 05, 2012

    @scottrogers. I read your comment after shaking my camera and being horrified at this black roller that had fallen out. Your comment allowed me to put it back in its right place. This solved my problem yaay. :-)

×

Mine did the same thing. I checked the battery but that was not it. I found out that it was the memory stick. I had to remove it, then, It worked fine right away. God Bless! Hope that it helps you!

Posted on Jan 30, 2007

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I bought my PC9 in 2001 and had C21:00 intermittenly since 2004-2005. And since then had been abusing it by smacking it repeatedly in public (you know how stupid that look). Sometimes missing your favorite moment!!! NOT MORE!! Found a much more permanent solution by cleaning the dew sensor using q-tip & alcohol. Done in 1 min flat.

Posted on Jul 08, 2010

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Posted on Jan 02, 2017

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SOURCE: Video camera displaying Error code C:31:23

I have been fighting the same problem. I just now picked up the camera and a small rubber roller fell out of the tape door area. I was not sure where it came from but looking closer there are 4 small rods sticking up on the right side inside the area where the tape is located. It looked like this was where the roller went so I placed it on the center rod and replaced the tape. This solved the problem and I am now able to view and recored as before. There most likely is a part that has either fell or broken off or is loose inside the tape area.

Posted on Aug 03, 2008

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or this might help

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