Question about Wild Planet Spy Games Spy Trackdown
After the first player went and the phone said to "pick up for secret message", the first player pressed enter and nothing happened. The phone stops working at this point. We have started over many times now and the phone stops working at this point every time. The enter button does not work, as well as the other buttons. We have changed the batteries too. It seems to work fine until the first players first turn ends with trying to access the secret message. The phone does not play the secret message and does not work at all after this.
Wild Planet is sending out corrected versions of the game. Ours just arrived tonight. We haven't played it yet, but hopefully it works. You can go to the Wild Planet website and fill in your information on their customer service page, or you can call. I think I did both. A real person e-mails you back, which is such a blessing. The people I dealt with were very helpful and anxious to get us a good copy of the game.
I didn't have to send back the old phone from the game. They said they'd send a new phone but sent the whole game.
I'll assume the game works. If it doesn't, I'll let everyone know.
Posted on Feb 05, 2009
I called & emailed Wild Planet directly and after several days of no response, I spoke with a real human being at the switchboard today. No apology just the excuse that they have been swamped with calls. Hmm... seems if you sell junk toys for $35 you get inundated with consumer calls on your customer service line. He knew right away that the phone for the Spy Tracker game is defective and said he would get someone to call me back today so they could send us a new phone. We'll see......Walmart.com had clearanced the game for $5.00!!! but it's sold out. I guess they want it out of their inventory due to the high return rate. Too bad, the game looks fun and my kids ask everyday if it's fixed yet. I suggest you call Wild Planet at 800-247-6570 to see if they will send out a working spy phone for the game. I am still waiting for my return phone call.......Please post any new info if you hear anyway to fix the problem.
Posted on Dec 30, 2008
a 6ya Expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to an Expert (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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