Question about SanDisk Sansa e250 MP3 Player

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Won't synch with computer

I cannot get my computer to synch with this new mp3. I followed the scant instruction but the device doesn't register under "my computer" when plugged in nor does media player 10 recognize its there. Do I absolutely need to download the software for the video/photo and Rhapsody even if its just the music I'm interested in? I don't know if this makes any difference but we had a similar problem with an ipod shuffle- the computer didn't seem to like it either. We have 2 Dell DJ's and a ditty that synch just fine.

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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Posted on Jan 02, 2017

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To register the player, kindly visit the manufacturer's website by clicking this link:

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Especially if you have Windows Vista, you will need to go to Philips website and download the updated version of the Philips Device Manager - www.usasupport.philips.com - enter your model # - click on the link for your model # - go to "Software & Drivers" - and download "Firmware Update Software"

That player will not recognize files from about 90% of the music services out there, because they use a DRM-encryptino system that the player doesn ot recognize. Before attaempting a Repair in the Philips Device Manager, try synching one single song that is definitely in mp3 format using Windows Media Player. If that fails, THEN try the Repair.

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This player is a little goofy. The normal method to synchronize is through Windows Media Player. But if you go for the Rhapsody subscription, you have to also sync the device through Rhapsody.

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