Question about Motorola Mobility MOTOKRZR K1 Cellular Phone

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Envelope on the screen

There is an envelope on the screen, but there is no new voicemail. I don't understand why it is there or how to clear it. There is no new voicemails received and no new text messages on the phone. (I thought that was the reason for the envelope picture) do you know why the envelope is there?

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Try a master reset, go to menu , initial set up and master reset, insert the password 000000 and the phone will get as the first time you bought it that means you will lost all data but could resolve the problem

Posted on Nov 21, 2008

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Usually, the voicemail message is stored in the voicemail system, which is handset-independent. Call in to your voicemail (usually hold down the 1 key or look for the key with the envelope and hold it down - it will dial your voicemail account) and follow the prompts to set up your mailbox, and "change your greeting."

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Go to this link...
http://www.virginmobileusa.com/resources/phones/prepaid/manual/kyocera-aw-jax.pdf

DOWNLOAD THE MANUAL FOR FUTURE REFERENCE!! LOL
Scroll down to page #39 to where it says Use Voicemail and follow the instructions!! As per the service tech I spoke to on the phone to find this link, following these instructions will automatically erase your old voicemail unlock code as well as any as yet unheard messages.


Just in case anyone still has difficulty in finding the instructions.....



Set Up your VoicemailBefore your phone can receive voicemail messages, you must set up a 4-10 digit passcode and record a personal voicemail greeting.When you have set up your voicemail, all unanswered calls to your phone are automatically transferred to voicemail, even if your phone is in use or turned off.1. Press and hold the 1 key.2. Follow the system prompts to create a password and record a greeting.
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Best of luck!!
Susan

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