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Notice where the metal retainer beneath the glass cuts off the view of your document you wish to copy and make allowances on your copy. Most printers disallow some portion of the edges of any document for handling the transport of the document through the feeder, or in the cases of contact copiers, a portion of the sheet as you have experienced, so that the edges need not be so carefully adjusted to avoid the dark line in edge copied formats.
Format all documents so that you do not need to copy the portion excluded.
Sometimes this can be accomplished by reducing the size of the document.
Is it cutting off on all of the paper trays on the same side of the page? Lead edge or Trail or front to back side of the copier? You can adjust the front to back in the paper tray and the lead and trail are adjusted in service mode. Do the amout of the cutting off change at all? You may have a reg. clutch problem. Also you can adjust the X & Y amouts in service mode as well.... It could just be as easy as making sure the paper tray guide's are tight against the paper in the trays...
i think all printer with copier have in common in regard with copying the have all allowance i think its half an inch so if you copy a borderless document its not 100percent copied theres a cut on the side. My solution? scan and edit so you can have a complete picture without a cut.