Sorry. Sounds like a dead LCD screen. It will have to be replaced by an authorized Husqvarna Viking dealer. Be sure it is an authorized dealer. Check the Husqvarna Viking website for dealers close to you. Http://www.husqvarnaviking.com/us
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most likely the plug to screen came unplugged in shipping.
There is nothing that you can do to repair the machine on you own. Take it to an AUTHORIZED dealer. You need someone trained to work on the machine, not just a sewing machine repairman.
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