Some basic questions for troubleshooting;
Your machine type is a FVA6800AW/FAV9800AW correct?
Any errorcodes to the console?
Can you tell me what this action was for?
“”We took it apart and cleaned it and put it back together and it worked good for about 5 loads then the water stopped draining and now it won't start again.””
Was this a Clutch clean up for dc/UC errors?
Does the clicking noise come from the console area like relays clicking or down below where the clutch pulley is located?
When you press the start button do the lid locks lock the lid?
Can you enter into Service Mode?
If so can, can you turn on the drain pump for me?
This will let us know if the Control Board is at least functioning in Service Mode and will take commands.
Go to page 16 of the Service Manual lower right hand part of page, Board Output Test and turn on the drain pump in service mode and see if the drain pump motor runs.
Here is the process; close the lid and enter the Service Mode by pressing and holding the Enviro Plus
and Spin Only
keys for three seconds or the display reads “00”
Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on do you hear it run? Stop the test as the SM states with the off button or hit the Presoak
You mentioned it stopped draining, if the Control Board will take the command in Service Mode we can at least get rid of any standing water in the wash tub.
When it stopped draining in the wash cycle did you take any error codes to the console like “ND”
Can you also try a Spin Only cycle and see if that will start and complete?
If you can’t do anything at the console pull the 120VAC power plug to the washer for 10 seconds then re-power up and try all above again.
Error codes are very helpful so please let me know what if any error codes you take to the console with your machine issue.