Question about NetGear : WG111 54 Mbps Wireless USB 2.0 Adapter, RETAIL (DSNGWG111)

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Re: No internet on Wireless home network

Thanks for suggestions, Nick, and thanks for inviting follow-up. Tried all your suggestions, but so far no luck. The problem machine can see files on other networked computers and vice versa, but still no internet. The machine also shows up as an attached device when I access the hub (using the web interface). Any other ideas?

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  • namesink Nov 17, 2008

    Thanks for further diagnostics. I can ping the White House. Win Firewalls off on both sides, and I also tried it with disabling my Norton Security firewall. DNS server set to obtain address automatically. All this makes me think the problem may lie with how the Network router is configured, but I can't see what's wrong there either.

  • namesink Nov 17, 2008

    Router is a Netgear Ruckus WPN824 v2

  • namesink Nov 18, 2008

    Thanks, but still no luck. Plus, I've had a couple of flaky things happen that may either help identify the problem or make it more intractable.
    1) Just had a message flash on the problem machine that said something about conflicting IP addresses on the network. That may be because I've been trying to tweak addresses in the Internet settings, although when something doesn't work, I've been undoing it.
    2) I've had to re-boot and re-enter the WEP key on the machine to keep the connection up.

    Any more ideas, or should I pay for service. Either way I very much appreciate the help.

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  • 93 Answers

On the machine in question, let's try reaching an external IP address. Go to:
Start > Run > and type CMD (you will get a command prompt)
Then type "ping www.whitehouse.gov" (or a website of your liking - doesn't matter, really). You should get a response back, if you are communicating outside of your LAN. If not, the ping will respond with "no response".

You say you tried all the suggestions, but didn't mention firewalls. What are you running as a firewall? If it isn't the Win Firewall, do you have the Win Firewall disabled?

Also, let's look at this:
Network Connections > right click on Local Area Connection > Properties
highlight Internet Protocol (TCP/IP) > then Properties
Make sure it is set to "Obtain an IP address automatically" and
"Obtain DNS server address automatically".
If they aren't set that way, then do so.
Again, let me know how it goes. The more info I have, and the more possibilities we eliminate (unless one actually fixes it), the closer we are to finding the culprit.

Cheers
Nick

Posted on Nov 16, 2008

  • Nick Nicholson
    Nick Nicholson Nov 17, 2008

    We are getting closer, at least. You are connected to the internet on the system in question. The problem is, traffic is being blocked on a specific port - port 80, which is the html (ie, web) port. BTW, "ping" ignores port blocking, which is why it went through.

    Two ways your port 80 traffic can be blocked:

    1) In the router, or
    2) In your security software (Norton, etc)

    Tell me what sort of router you have, and I can give you specific instructions on what you need to check.


  • Nick Nicholson
    Nick Nicholson Nov 17, 2008

    Okay....

    Go into the web configuration utility for your WPN824 router. Go to the menu item (listed on the left) where it says Block Services. Make sure you are NOT blocking HTTP (since that is essentially what is happening). It can be set for every IP (which is not the case here), or a specific IP.

    If this doesn't work, one other thing in the router to try is putting the machine in question in what is called the DMZ. There, you specify the address of one machine that will be outside the firewall and other protections of the router. Also, it wouldn't hurt to disable SPI in the router completely, if you are running a separate software firewall. DMZ setting should be located under WAN settings. A system in the DMZ has completely unfettered access in and out, and if that doesn't do the trick, then you will know it is not the router with the problem. Still, before going that route, I would try the Block Services and Port Filtering options first.

    Cheers
    Nick



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               entered the correct username and password?
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  Hope the above helps
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Oct 24, 2007 | NetGear : WG111 54 Mbps Wireless USB 2.0...

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