Cant scan from hp 3110 photosmart printer
You are having hardware communication problems caused, very likely, by driver installation troubles. Go into CONTROL PANEL and then SYSTEM and then DEVICES and look for the scanner there under IMAGING DEVICES and check to see if it has an exclamation mark next to it, or if any other device has this mark, meaning that drivers are not installed for it. If there is no scanner but you have a warning icon labeled UNKNOWN DEVICE, this is the problem. If you find any non-functioning hardware devices, this is probably it.
Try this as a fix. Unplug the cable to the printer/scanner.
Go online to HP and download the latest drivers and utilities for the scanner/printer and save them to your desktop.
In CONTROL PANEL, open ADD REMOVE PROGRAMS. Scan down and remove (uninstall) anything related to the HP printer or scanner, everything. Then reboot. Then install the drivers and utilities on your desktop you saved previously, plugging in the unit when prompted to do so. If you are never prompted, plug it in at the very end when everything is installed. If this routine fails, try rebooting the system without the HP scanner plugged in, wait for a complete start-up, and then plug the scanner into a different USB port and follow the directions on screen taking note of any failure messages. PS: the scanner/printer needs to be powered on through all of this, of course. :>)
Nov 16, 2007 |
HP Pavilion dv4000 Notebook