Question about HP OfficeJet 7310 All-In-One InkJet Printer

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No scan options msg when I try to scan

I have been able to scan using my 7310 all in one until I lost power. Now I cannot scan. The msg reads install hp software for this feature.

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  • Joe White Nov 19, 2008

    Same problem here, on a PowerMac G4 running 10.5.5: HP Scan Pro works fine, but "START SCAN" and "Scan To" buttons on front of unit give error message "No Scan Options. You need to install or run HP software for this feature"

    Also, when trying to update scanning options from  HP Device Manager, it fails with error message "Error occurred error occurred while communicating with device."

  • taragwynne Dec 04, 2008

    I am having the same problem - I went so far as to uninstall all HP software and re-install from the hp website. Still no luck. Anyone help???

  • maydayinc Dec 09, 2008

    The same thing also happened to me. Here is how I fixed the problem. I downloaded this utility from HP (see below). I ran level5 removal I thing reinstalled the drivers from the CD (same version as on the website) make sure that you do not have the network cable plugged in or the usb cable and everything is back to normal.

  • DooDahDay Dec 17, 2008

    Same issue on iMac with latest versions of Mac OS-X.  Used to be able to start by pressing Scan buttons on the 7310.  No longer, now must open the Scan Pro application.

  • mikayle Dec 18, 2008

    I have the same message, how do I fix this?



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I can not get the HP software to work so in order for me to scan, i go to START, PROGRAMS, ACCESSORIES, SCANNER AND CAMERA WIZARD.

Its not a good as when my HP software worked but at least I can scan... Hope this is helpful.

Posted on Feb 11, 2009

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I need to find the scanning software for hp 7310. It use to work, I had to reload everything and now I cannot get it to work

Posted on Nov 20, 2008


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I can scan using HP director by loading one page at a time on glass, but when I try to use the "scan to" button on the printer, it lets me select computer, then I choose save to a file and it comes back...

I had this problem and had to re-install the software. It might have been caused by installing a second HP printer, or perhaps from unplugging the printer to move it. Don't know.

May 21, 2010 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

When I use the HP Officejet 7310 All-in-One to scan, it only scans a fraction of document.

try uninstalling the driver and restart your system.Then re-install the driver as if like you are adding a new hardware to the pc.Run and test and it this time it fails then you have a fault on the hardware of the printer.

Oct 05, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

My program for Officejet 7310 all in one is installed but whenever I try to scan, I get a message that the software needs to be installed. What do I do?

Try going to Hp soltions for updated drivers. Also windows has it own scanning drivers. Try going to control panel and selecting scanner devices, and go through the installation wizard to install a scaning device, if your scanner is not listed then just click on install new device.

Oct 03, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

HP soln Center "Not Responding"

Try reinstalling the software,

first uninstall the software from add or remove programs or programs as it may be called in vista.

After the programs are uninstalled, you need to unplug the printer untill asked to plug back in during the install of the driver and software.

Let me know how it goes.


Jul 13, 2008 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Unable to open e-mail attachment

Open Files with .MSG File Extension Do you want to open a message with the Outlook .MSG file extension? The Encryptomatic MSG File Viewer makes it easy access Outlook MAPI message files (.msg files) created in Outlook 2000/XP/2003.
MSG Viewer reads .msg files encoded in western characters. It will display the text contents of the .msg file on your monitor. You can also print the message, save it to a text file, and extract file attachments.

Easy to Use Encryptomatic's Outlook .MSG Viewer is simple to use. It may be optionally installed as the default .msg file handler. This enables you to display a .msg file by simply double clicking it.
Extracts File Attachments from Outlook .MSG Message Files
Users can extract and save to disk any file attachments that were included in the Outlook .msg file, a useful feature not found in other viewers of this price class. To extract email attachments, just double click on the file attachment and save it to a directory.

viewer-screen.jpg What it Doesn't Do
The MSG Viewer is designed to give you quick access to an .msg file's text contents, file attachments and header information. It does not render colors, formatting or graphics, and it is not a full featured substitute for Outlook. With an RTF message with colored text and font formatting, the text will appear in black and white and the paragraph formatting will be lost (as in the message above). MSG Viewer displays only Western characters.

Feb 26, 2008 | HP Pavilion dv6000z Notebook

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