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BUT the picture size is normally adjusted with your cable/satellite remote or from within the cable box's/satellite receiver's menu. On the cable box remote the button is usually #hdzoom and on the satellite receiver it is usually aspect or format. For settings make sure the set top box is set to 16:9 disabling any 4:3 override. Set to 1080i fixed or 720p for the resolution. You may have a choice of 1080i cropped, stretch, wide or etc. and that is where you play around with the settings in order to get the right size picture.
Was exactly what you said. The cable box settings were in wide mode. Couldn't figure it out at all. Funny thing was too.. on my cable box remote, the button under the #9 button is the # button.. it doesn't say zoom at all.. but it totally controls the zoom.
So thanks for that.. AND thanks for saying "under the #9 on the cable remote" instead of just saying .. the zoom button.
I had the same problem and tried everything with the tv to get it back to normal. I would look for what was suggested by tvtek, but also look on your cable remote or box for an "aspect" button. That fixed my problem. If your problem occurs with DVDs as well then you may have another issue, but if it is with cable only, try this. When I called our cable company the tech said alot of people this button without even knowing it.