Question about HP OfficeJet 7410 All-In-One InkJet Printer

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I cant reach the paper that is jamed what do i do

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  • hfulgham Nov 16, 2008

    yes in rear at the paper feeder but torn so i can not reach it and do not know where the paper feeder is and tried several times to feed paper through hoping it would push the caught paper through

  • hfulgham Nov 16, 2008

    you rock! thanks so much it's fixed!

  • JDTec
    JDTec May 11, 2010

    where is the paper jamed at? in the rear?

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Have you been able to take the door off at the rear?

If you haven't tried this before, there is usually a door at the rear of the printer, with two circular recesses. Push the latches in and lift the door out, then see if you can reach some or all of your stuck paper.

Posted on Nov 16, 2008

  • eecom Nov 16, 2008

    :) Excellent news! Thank you very much for the feedback.

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Remove the rear access door to clear the paper jam

  1. Press the Power button (i cant reach the paper that is jamed what do i do - c01324469.gif ) to turn off the product, and then turn the product so you can access the back of it.
  2. Disconnect the power cord from the back of the product. You must disconnect the power cord so the paper-feed rollers can turn freely.
  3. Remove the rear access door. Press in the tabs on the rear access door, and then pull it away from the product. Gently pull the paper out of the rollers.
  4. Reinstall the rear access door.
  5. Reconnect the power cord to the back of the product.
  6. Press the Power button (c01324469.gif ) to turn on the product.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&lc=en&dlc=en&cc=us&product=391194&rule=26368&lang=en#remove_the_rear_access_door
copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 17, 2008

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