Question about HP 290 Color Copier

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Scanner failure I have an error message of "Scanner Failure" when I try to make a copy. Everything else seems to work fine. The lights are on, I can select print quality, quantity, size, etc., and when I press the button to start copying, I hear the ink cartridges moving, the light comes on under the glass, but then the error message comes up and nothing else happens. The scanner does not move across the glass, and no paper comes out. I am able to change ink cartridges, and the test page prints out just fine. I have tried turning it off and on again many times. I have unplugged from the wall and left it unplugged for varying lengths of time, up to several days, but it won't reset. I called HP and they said the unit is discontinued and there are no parts, either. A local repair shop refused to even look at it because I can buy a new one cheaper than they can fix it. I know new ones are cheap, but I think they are made cheap, too, and this copier was not cheap. I paid $360 for it 4 years ago, and don't want to give up on it until I have exhausted all options. My husband (who fixes everything around here from electronics and appliances to cars and tractors) wants to take it apart and see if he can get the scanner to move again. Do you have any suggestions as to what he can look for or concentrate on, or things he can try? Or is it a lost cause?

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  • cbeauty22 May 08, 2008

    Hi , i am having the exzact same problem with the scanner message . I left it unpluged, I love this copier it is a great copier and this is the first time having any probles, but when I think back I heard noise sometimes at the scan process. I have had mine about 8 years and I paid double what you paid plus. I hope thier is something we can do to repair it. I thought about taking it apart mysel. If anyone have any ideals please pass them on.
    Thank you

  • donald_led Mar 23, 2009

    I'M GETTING THE SCANNER FAILURE MESSAGE

  • bill Lombardo
    bill Lombardo Mar 29, 2014

    hp 290 scanner error . clean mirrors, lift black scanner box. you will find a plastic strip at far end of box on the base. use distilled white vinegar and water diluted. spray onto scott towel and clean plactic strip. lighty. clean all ribbons lightly. also look at little motor sensor thing in rear left hand corner. that has a plastic wheel on it. clean that also very carefully. all this has to be done with top glass off. use the vinegar and water to clean everything. my unit is now back to normal.

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Hp 290 scanner error. remove top glass.clean mirrors in black box.I used a spray bottle with distilled white vinegar and water diluted. spray on paper towel and clean mirrors.[ 2 screws on bottom of box to get to mirrors]. also lift box and clean plastic strip in rear of box.[this strip will be on base of unit]. also look in left hand corner of unit, you will see a little motor sensor thing it has a plastic wheel. clean both sides with vinegar and water spray onto paper towel and lightly hold wheel between towel and fingers and turn wheel using that little brass gear. turn wit opposite hand. very lightly. clean all ribbons.clean glass top and bottom.I basically cleaned everything. my unit is back to normal.

Posted on Mar 29, 2014

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I have been finding that scanner failure when the light is still working is usually a dirty scanner. Disasemble and clean the mirrors with windex. No job for a novice, but what have you got to lose at this point.

Posted on Aug 27, 2007

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1 Answer

My hp printer 6110 officejet all in one keep giving message scanner failure when i want to print something


Please make sure that the printer is connected to a wall outlet and not to a surge protector because surge protector distributes the total electric supply equally to each and every device connected to that surge protector. Printer might work and might not with a surge protector but it will always work fine with a wall outlet till the hardware of the printer and power chord, adapter are working fine.

some times scanner failure error comes if it is not getting enough power supply.So if it is connected to a surge protector then I will suggest you to disconnect it and connect it directly to a wall outlet.
Now scan or copy any document and see if something happens.

If not the do check while you press scan or copy button the scanner light is moving or not?
If scanner light is not moving then do a hard re-set.

Hard Re-Set :
- disconnect power chord from the back of the printer and then from wall outlet or surge protector.
- wait for 40 secondsand then connect the power adapter to wall outlet and then to the back of the printer. The try to scan or copy....still not working then check if the scanner bulb is glowing or not?

If scanner bulb is not glowing and if you dont hear any noise while you press scan or copy...then printer hardware has gone bad and you need to replace the printer

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My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
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You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

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I keep getting a "Scanner Failure" error message every time I try to make a copy. I have tried all the trouble shooting the HP manual suggests but still no luck. Anyone know how to get rid of this...


This series of HP all-in-one units have a common problem that, over time, the exposure lamp. which is florescent, goes dim. The scanner looks for the right amount of light, and if it doesn't see it, it gives you the scanner failure. In some rare cases, you can dismantle and clean the mirrors and lens in the scanner, but most of the time it doesn't work.
There are no parts available for this unit.

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HP 7410 All-in-One Printer A 'Scanner Failure' message is desplayed on the printer's front panel


I know i'm not going to get 4 thumbs up for providing this resolution because it seems like a hardware problem but what the heck you need some sort of help so here goes.

This error usually occurs when trying to scan or make copies. The scanner bulb is not hot enough or the electrical conditions are not suitable for the HP All-In-One product. Follow the instructions listed below to resolve this failure. The scanner lamp lighting should be viewable under the scanner glass right or left corner.
  1. c00439542.jpg 1 - Scanner lamp lighting 2 - Scanner glass If the scanner bulb does not light up, the HP All-In-One product may be defective.
  2. Make sure that the room temperature is suitable for the HP All-in-One product. Perform a Power Cycle on the unit by following the steps below:
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    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
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    2. Every PC provides a standard power cord; it is possible to use it to check whether the electrical failure is prompted by the cord or not.
  3. If the Warming up or Scanner failure error messages persist, please move the unit to a different room or building to verify that the building (or room) is grounded properly.
  4. If your HP All-in-One product uses a external power module, check the power module part number against the part number listed in the User Guide to ensure the proper power module is being used. If both part numbers do not match and your product is still under warranty, please click the Contact HP link at the top of the page. If your product is out of warranty, please click the How to Buy link at the top of the page. c00458738.jpg
  5. Perform a Partial Reset by following the steps below:
    • Unplug the power cord from the HP All-in-One product.Press and hold the appropriate button combination for your HP All-in-One product. The appropriate combination for your model can be consulted in the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-in-One unit displays the Partial Reset message.
    Make a test copy of any document.If this copy is successful, the scanner mechanism is functioning correctly.If the error appears again, Follow the below troubleshooting
Noisy scanner This failure can occur when the HP All-in-One product is initializing.Every time the unit is turned on, the scanner carriage should move. Sometimes, when the scanner carriage returns to its home position, the carriage could crash and make a loud noise.Within a few seconds, the unit gets blocked, and the front panel display shows a Scanner failure message.Scanner noise could also be caused by the scanner sensor inside the HP All-in-One product being damaged or not properly in place.To solve this failure, follow the steps below:
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  2. Perform a Partial Reset on the unit by performing the following steps:
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3 Answers

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