HP 290 Color Copier
Problem for HP 290 Color Copier

Scanner failure




By sue ann on Dec 12, 2006

" "
I have an error message of "Scanner Failure" when I try to make a copy. Everything else seems to work fine. The lights are on, I can select print quality, quantity, size, etc., and when I press the button to start copying, I hear the ink cartridges moving, the light comes on under the glass, but then the error message comes up and nothing else happens. The scanner does not move across the glass, and no paper comes out. I am able to change ink cartridges, and the test page prints out just fine. I have tried turning it off and on again many times. I have unplugged from the wall and left it unplugged for varying lengths of time, up to several days, but it won't reset. I called HP and they said the unit is discontinued and there are no parts, either. A local repair shop refused to even look at it because I can buy a new one cheaper than they can fix it. I know new ones are cheap, but I think they are made cheap, too, and this copier was not cheap. I paid $360 for it 4 years ago, and don't want to give up on it until I have exhausted all options. My husband (who fixes everything around here from electronics and appliances to cars and tractors) wants to take it apart and see if he can get the scanner to move again. Do you have any suggestions as to what he can look for or concentrate on, or things he can try? Or is it a lost cause?

Same Problem

Mar 23, 2009

-   I'M GETTING THE SCANNER FAILURE MESSAGE-   donald_led

May 08, 2008

-   Hi , i am having the exzact same problem with the scanner message . I left it unpluged, I love this copier it is a great copier and this is the first time having any probles, but when I think back I heard noise sometimes at the scan process. I have had mine about 8 years and I paid double what you paid plus. I hope thier is something we can do to repair it. I thought about taking it apart mysel. If anyone have any ideals please pass them on. Thank you-   cbeauty22

Best Solution

posted on Aug 27, 2007
Helpful)

SMATSMAN

Rank: Wiz 
Rating: 80%, 48 votes
I have been finding that scanner failure when the light is still working is usually a dirty scanner. Disasemble and clean the mirrors with windex. No job for a novice, but what have you got to lose at this point.
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