Question about Whirlpool Duet GHW9150P Front Load Washer

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Duet washer very loud when spinning

When this thing spins, it is very LOUD! Looked at the Metal Tub, it looks like it has dropped, like it is off track or something. There is actually plastic shavings in the seal. I need some advice!! Laundry is piling up!! Is there something I can remove and look at myself, or do I need to take it somewhere. Model is the 9100LW2.

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  • GasPipe
    GasPipe Feb 23, 2009

    Seems as if the duets self destruct after 5 yrs. Am I going to need anything else for the repair besides the inner tub and front outer tub? Gasket maybe? Should I be proactively changing anything else while I have my 5+ yr old duet in pieces?

  • armor Mar 21, 2009

    Do you have a link to how to take this washer apart? I have the same problem and wish to take it aprt to check the damage to the arm on the tub. thanks

  • Anonymous Apr 12, 2009

    i had a similar problem, i called whirlpool, yes its in warranty for 10 years, but id have to pay for the service call and labor, which would cost over 300.
    i did the work myself ordered the new metal basket then took it all apart to find mine was just missing 2 screws from one of the legs on the metal basket, after replacing those it works great,

    i now have an extra metal basket brand new, id be willing to sell it for 180, if you buy it from anywhere local, or online even they cost around 300. just email me at astoldt1@cox.net

  • Anonymous May 17, 2009

    Very loud when it spins. I've only had it abuot 6 months, and it just started doing this. I have to run the clothes on a spin and drain cycle after the original cycle is done.

  • mr2oz May 21, 2009

    Sounds like we have the same problem. The washer started to make quite a bit of noise during the spin cycle. Our metal tub looks like it is not centered and it sounds as though it is scraping something. My husband took the back off and there are metal shavings on the floor. Has anyone else had metal shaving on the floor? It still works but very noisy. The drum still spins - I'm thinking it is the same problem and the metal tub with brackets is shot. We are going to call Whirlpool tomorrow and see what they will do if anything. Our Duet washer is 3 years old. My husband is very handy and may tackle this himself. Has anyone gotten a "repair" manual. Can only find them for $$$ online. Have others gotten the metal tub with brackets from Whirlpool? Was it hard? Did Whirlpool resist?

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No you do not have problems with your bearings (especially if you can rotate the basket and it rotates nice and smooth).

What has happened to your machine is exactly what happened to mine: One of the three 'legs' on the shaft support attached to the rear or the basket has broken. The reason it broke is because the bracket is made of die-cast aluminum alloy that is being attacked by galvanic corrosion. See attached pictures of the corroded shaft support, including a close-up of the break. This is what you will find when your machine is taken apart.

Duet washer very loud when spinning - 072587d.jpg
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You can verify this failure mode by slowly rotating the basket and observing the position of the basket at its maximum off-center location. While the basket is at this position look at the back of the basket and you should see one of the three 'indents' located at the 12 o'clock position. While at this position you should be able to move the basket up and down. Now rotate the basket 120 deg so that the next 'indent' is positioned at the 12 o'clock position. The basket will now be more centered in the opening, and you will not be able to move the basket up and down. You have just identified which of the three bracket arms have been broken.

Call Whirlpool warranty service (1-800-253-1301) and tell them about the problem with the basket: believe it or not the basket has a life-time warranty. The shaft support is not available as a seperate item. The basket p/n is 8182232.

I was able to get Whirlpool to send me a replacement basket, but they would not do the same for the front-half of the plastic tub, which was damaged by the basket hitting the front lip, even though the warranty states that the plastic tub is warranteed for ten years. They did however agree to sell me one for 50% off the std cost. The p/n is 285982.

If your washer was purchased less than 5 years ago, best to work with your local Whirlpool authorized service agent to get the machine repaired. My machine is over 5 years old (GHW9100LW1), and I am repairing the machine myself.

I would be interested in hearing how you make out in getting your washer repaired.

Regards,
Bill in Ma.

Posted on Nov 18, 2008

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Cast Bracket brokken is correct. Part number you'll need is now W10269756 (stainless basket-assy includes tub, bracket and shaft). Also make sure your outer tubs haven't been damaged by basket spinning off-center (look for wear/plastic-shavings in basket or in the creases of front rubber bladder). If so, you'll most likey need Tub-Outer front p/n 285982 and/or Tub-outer rear (comes with tub gasket, bearings and grease) p/n W10253866. Call whirlpool at 1-800-558-0611 to get warranty parts. Be careful not to damage any of the parts installed on the tub-outers (sensors. etc.). Most likely only frre if DIIY - labor not covered. Whirlpool will supply and ship parts if under warranty, they did for me.

Posted on Feb 02, 2010

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Laundry Parts Market sells the complete Tub for cheap. You get the stainless steel basket, outer tub, weights, and tub gasket Complete. It is much easier to replace the whole thing. They are the only ones I've seen with it so cheap so you can afford to fix your machine rather than buy a new one.

http://www.laundrypartsmarket.com/W10253864_p/lp-w10269756.htm

Posted on Sep 05, 2012

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When my duet washer spins it makes a horrible sound

Posted on May 16, 2009

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Terwog, are the front and rear bearings both 6205z or if not do you have a number for the front bearing.

Posted on Mar 24, 2013

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My washer is doing this as well...three years old...just my wife and I at home.......the drum is supported by two bearings at the back of the plastic housing about four inches apart......the front bearing has gone bad due to water getting past the seal that is pressed into the plastic housing directly in front of it..........the front bearing is a 62mm x 30mm x 16mm ..with a viton shield on both sides...it is too rusty to get a number off of it........the rear bearing that is still good is a 6205Z with steel shields on both sides........both made in china....I popped the shaft seal out of the plastic housing and will replace the front bearing ...using the seal again as I expect it to be not available.......whirlpool probably wants you to replace the complete plastic rear drum housing...regards terry
Duet washer very loud when spinning - 3_18_2013_2_50_23_am.jpg3_18_2013_2_50_37_am.jpg

Posted on Mar 18, 2013

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Your bearings have gone bad. You have to replace the whole outer rear tub of your washer. IT is a pretty major job. But you have a great washer so fix it and then use liquid soap. Powder soap kills the bearings!!!

Posted on Nov 18, 2008

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