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When I Turn on my toshiba 32AV500U there is sound but no picture

When I Turned on my toshiba 32AV500U there is sound but no picture coming up, i have had this tv for 5 months and this is the 1st time it has done this. Can any one help me find a solution

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  • Anonymous Nov 22, 2008

    no picture on mine either but the green light is on

  • Anonymous Nov 28, 2008

    Same problem.

  • Anonymous Dec 05, 2008

    I have the same problem and everything works but no picture. I can turn up the volum and change inputs but no picture. I have to turn it on and off a couple of times to get it to work.

  • toneee69 Dec 06, 2008

    what the hell,same here

  • paultheking Dec 06, 2008

    i have the same problem anyone know if there is a reset button

  • confusedinma Dec 07, 2008

    I have had the same problem for a while now. Purchased in May 2008. Always worked after a couple of times until today. Now picture will not come on at all. Checked warranty and its warranted for a year. Guess a call to Geek Squad is in order.

  • Anonymous Dec 19, 2008

    I have the exact same problem. I also purchase my 32AV500U in May 2008 and here it is 18 December 2008, no picture! Is this some kind of manufacturer conspiracy...?

  • Anonymous Dec 19, 2008

    I've got the same problem. It tries to bring up a picture, I hear static, and then nothing (audio is fine though)

  • Anonymous Dec 25, 2008


  • Anonymous Feb 19, 2009

    Same problem - Had warranty repair done, they replaced the power supply, worked fine for 1 week then it happened again. Toshiba is worthless

  • Calarin Feb 24, 2009

    When I turn the TV on - I have sound no picture. Have had the main board replaced - didn't solve the problem. Now looking to have the main board replaced again as well as the power PCB

  • Anonymous Mar 08, 2009

    Same problem with two of the 32AV500U (mine and my parents). Have to turn it off and on numerous times to get the picture to come on. Been dealing with warranty over the phone, no help....

    I much prefer my 50" Panisonic plasma.

  • cinnamonapri Mar 10, 2009

    When I Turn on my toshiba 32AV500U there is sound but no picture. I need to turn the TV off and on several times before a picture comes up.

    Also the on/off button on the remote works intermittently, even though the batteries are fresh, the rest of the remote works fine.

  • Anonymous Mar 16, 2009


  • Anonymous Apr 23, 2009

    My unit is under Warranty and the repair has been authorized by Toshiba to a local authorized Toshiba repair shop. The repair shop has identified the problem as the "backlight inverter" (?), which part is out of stock and on back order for at least a month! From reading about this problem in this unit on the internet, this problem occurs frequently -- so it's no surprise that the replacement part is out of stock. Toshiba can't keep up with the demand for the part !!!!!!!

  • Anonymous May 13, 2009

    I bought 8/2008 and now I have the same problem. It used to be successful in 2nd time, but now I have to try 3 or 4 times.

  • Anonymous May 14, 2009

    I have the same unit and problem. A few months ago, I noticed that when I turned the t.v. on, the picture would not come in but the sound did. So, I would turn off and immediately turn it back on and it was fine. I thought, maybe it's an HD thing. My t.v. was not even a year old before the screen just blacked out (although the sound worked and I changed the channels and could hear them changing but couldn't see a if the t.v. was completely off). I called for a service center to come look at it and they told me they had to take it and order a part. The t.v. had been waiting for a part for 4 weeks and it just arrived yesterday...although they've had my television since April 11th. NOW, they are telling me today that I now need a panel ALSO, which has to be ordered and can take an ADDITIONAL TWO WEEKS to be delivered. If I had another T.V. this would not tick me off so much but I don't! (Please deter from judging:-)

    In any case, waiting this long for them to fix a problem they are well exists is just UNACCEPTABLE!!!!

  • Anonymous May 15, 2009

    The green light is on. The volume is on. The screen is black. Toshiba 37AV50U. Purchased 7-22-08. Frustrating. I tried turning it on and off as suggested, but no picture still.

  • Anonymous May 22, 2009

    have same problem always first time tv is turnd on for the day.scheduled to go in repair shop but after reading that what appears to be everyone else is having same problem i would say we all got stuck



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The problem isn't with the lcd panel, its with toshiba not willing to sell the backlight master or slave inverters seperately from the panel. If you check either the master or slave will have a blown 5 amp fuse, ussually 2 or more transistors inline with the transformer will be shorted.

Posted on May 26, 2009

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I have had this model for just over 2 years. Like everyone else I had no picture but sound. At first restarting fixed but then I had to restart 5-6 times. Took it to a Toshiba service center and they replaced the inverter board (?) After I had it home the same thing started again and sometimes I have to restart 6-7 times so I imagine it is only a matter of time until I have to replace it again.

Posted on Aug 06, 2010

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Toshiba lcd screens are junk thank god its under warranty call toshiba they will replace the screen its been 4 weeks and its still not fixed their sevice is BAD!!!!!

Posted on Jan 25, 2009

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I had the exact same problem. I sent it to a tv repair shop and they had to replace the panel.

Posted on Jan 24, 2009

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If you are going to DIY and have proper tools, electronics knowledge, and know safety precaution then please read on:

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Please post back what you find.

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I have a 2008 Toshiba 32AV500U flat-screen television. Last week when I turned it on in the morning the power light came on but I have no picture or sound. I have been looking for a schematic or blog...

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My Toshiba 32av500u will not show a picture but the sound comes through fine. When i power on the television the picture flashes up,and there is a grinding sound as if a cd were scratching. The picture...

Ur LCD inverter board is dead.Must replaced the board will get ur picture back.The board in the tv usally a long board.Tries, to buy the board part.

Jan 17, 2010 | Toshiba 32AV500U 32 in. LCD HDTV

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