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Cabelas XPG LI flashlight-stays on only 10 seconds after charging

I bought this $130 flashlight in 10-07 and has been used for a total of 10 minutes total since then.It recharges for a total of 20 minutes before showing ''charged'', but then the light will only stay on for a total of 7 to 10 seconds before shutting completely off. As you see, I paid pretty good money hoping for a decent flashlight, and I thought it would be worth it to take it somewhere to be repaired. I live at 64040.Would I take it to Cabela's of Kansas City, KS to get it repaired? Thanks!

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Even though you've had the light for over a year, I would take it back to the Cabela's, get a manager, explain the problem, and see if they will simply exchange it for a new one. They have pretty good customer service, and if it is one of their own products, then I would expect them to stand behind it.

By the way, sounds like the battery is not holding a charge. Before taking it back, try charging it with the car adapter (it should have come with one) in case your AC Charger is bad. May be that your light and battery is fine, and you have a bad charger.

Also, they do still sell the flashlight there.

Cheers
Nick

Posted on Nov 16, 2008

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Yes, they should be able to repair it themselves or send it in to be repaired or they may even replace it for you. Just be nice to them and they should give you excellent service. Let me know if you have any other questions. One thing you could try is to charge it overnight and see if it shows any difference for time of use as it may just be saying that it is done before it really is.

Posted on Nov 16, 2008

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Hey, the battery needs to be replaced most likely. There is a repair service locator on the right ->

have you tried contacting Cabela support for repair service?
http://www.cabelas.com/cabelas/en/templates/community/customerservice/customer-service-home.jsp?cm_re=store*topnav*cs&cmCat=netcon&cm_ven=netcon&cm_cat=Google&cm_pla=Cabelas%20XPG%20LI&cm_ite=netcon&rid=0180101070502


Posted on Nov 16, 2008

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Hi,

Here is the contact no. Kansas City, KS #1-913-328-0322

Posted on Nov 16, 2008

  • Priya darshan Nov 16, 2008

    That is the contact no. of the retailer for your product.Give them a call and they will tell you the location so that you can get it repaired from them.

    Thank you.




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Any Cabela authoirized repairer will be able to fix it, including Cabela's of Kansas City. If you tell me your city \I can find the nearest service point contact.

Posted on Nov 16, 2008

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Extract battery and check voltage between + an - terminals using some multimeter or just voltmeter device...

Normal Li-Ion (really Li-Polimer!) battery bank have nominal 3.6V to 3.8V and its voltage should be between from 3.2-3.6 to 4.2-4.3V (depending on model's nominal) to work and 2.5V to 4.3V to be on the safe side. All the good original Li-Po batteries have an internal controller board which prevents overheat and overcharge of the battery preventing it from leak, explosion and flaming. It's important and safety related. Also good controllers prevent overdischarge lower then 2.5V and close circuit to prevent later consumption. Closed battery shows 0V on the terminals, while may have remaining voltage on the battery bank itself, allowing to power controller board. Some controller will not close, so voltage may remain to fall tiil 0V, then the battery controller could switch off due to the power loss staying opened or closed to the external world.

Some devices refuse to charge overcharged battery 'slightly pushing' you to buy a new battery or a new whole device for a bunch of bucks, while making user 'guilty' for overdischarging. There should be the way to catch the developers of that devices and 'slightly beat' them with a 'small stick' to prevent future 'misunderstanding'. :)

I don't know which particular voltage is critical for your device nor battery, nor know whether device does correctly trying to charge overdischarged battery. So, while device wouldn't start charging the battery itself, the only way to understand what happened and do the right thing to fix is to check voltage and try to charge the battery manually till the level, device will detect it and fully charge itself.

If your battery shows some voltage higher then 2.5V it seems the device simply do not want to work (charge) in a reasonable manner.
Provide 4-5V power supply to the battery terminals (Check PSU voltage by your multimeter before trying to be on the safe side!). You should be careful and definitely obey polarity requirements, connecting PSU + to the battery + and PSU - to the battery -
Failing to do so may result in battery and/or PSU damage.

You need to hold powered contacts for a 10-20 seconds, then check battery voltage again. It should rise. Repeat procedure (if needed) till the battery voltage will reach 3 - 3.6V. Then install the battery to the device and try to standard full charge in the device. If your device refuses to start charging battery that shows 3.6V it seems to be the device itself failure.

DO NOT TRY TO CHARGE LI-ION/LI-PO BATTERIES WITH PSU RATED HIGHER THEN 5-6V. YOU MAY DAMAGE BATTERY CONTROLLER!
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Maximum charge voltage is about 4.3V. Charging till 4.4V will most probably will be dangerous and critical at least for battery itself!
Voltage accuracy is critical here so let the device to fully charge battery as designed or use suitable dedicated Li-Ion battery charger.

Some batteries may not start charging due to the internal controller logic, e.g. controller closed for charge or closed due to the power loss when bank is totally overdischarged. There could be some service terminal on the battery covered by sticker. It may lead directly to the bank -, while bank + usually directly connected to the battery +. In this case you can measure voltage and have the full access to the bank directly so may try to directly charge the bank. Anyway you can disassemble the battery and try to check and charge bank directly via bank's own terminals. Be careful while battery disassembly.

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