After many years, the external antenna failed to acquire any signals. The short stubby "portable" antenna works fine. I cleaned the antenna connection to the unit. No difference. I I cut off the original fitting and replaced it with new. No difference. Is the antenna repairable or is a new one necessary. If new is necessary, where can one for such and older gps be found? Thank you...David
Check the cords of the antenna and make sure they are connected properly to the unit because a cord may have came apart in the years of it's use. You could get a new antenna, but you can buy a new GPS that is better than the one you have for about the same price as a new external antenna.
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As GPS units are used, data is gathered which helps them acquire satellites quickly at the start of each use. If a device is used daily it should be able to acquire satellites in a minute or less. Using a GPS device while it is outdoors with a clear view of the entire sky is the ideal condition for acquiring satellites. Please know that there can be several different factors that may cause a GPS unit to not acquire satellites:
If your unit is trying to acquire satellites for the first time, it may take longer than normal to establish an initial position. If the unit is powered on and outdoors with a clear view of the sky this should not take more than 3-5 minutes.
If your unit has not been used for an extended period of time (more than a month), it may take 3-5 minutes to acquire satellites.
If your unit is indoors, it may not acquire satellites. Even standing next to a window indoors will block a majority of the sky which is needed for a device to locate and lock onto a satellite signal.
If you have just finished updating the software in your unit or you have performed a master reset, your unit may take 3-5 minutes to acquire while outdoors as the data that is used to locate satellites may have been erased.
If your unit has traveled over 500 miles while turned off or not tracking your travel, it may take 3-5 minutes to acquire even in ideal conditions.
If your vehicle has a protective coating on its windshield or electronic devices which interfere with the unit receiving signal, your unit may need an external antenna* in order to acquire satellites.
If you suspect this to be an issue, try taking the unit outside of the vehicle with a clear view of the sky for 3-5 minutes so that the unit can acquire satellites. If your unit loses satellites once moved back into your vehicle you will most likely need an external antenna*.
If your unit is still having trouble acquiring satellites, please ensure that it has the latest version of operating software by using our WebUpdater program. Once your unit is updated please allow the unit to acquire satellites outdoors in a stationary position with a clear view of the sky.
*Note: Some units may not be compatible with an external antenna. Please check the Compatible Devices tab on the external antenna's page to see if your unit is listed.
Hope this was helpful to you.
If you can obtain an external antenna from another IQ3600 user it
will plug into the connecter on the top of the unit and bypass the fold out antenna. I had to buy one because the windshield in my Pont Montanna would block the satalite signals. When I plug in the external antenna I do not have to fold out the antenna on the unit.
That will check to see if the unit is recieving and /or if the fold out
wire is broken. The external antenna is not Garmin specific but the
plug on the end is so another gps antenna with the same end plug works.
The C330 does not have bluetooth capability. Regardless, this has nothing to do with the unit's ability to acquire satellites. Nor should the type of vehicle you purchased, unless the unit is unable to receive due to some feature, like something in the windshield, which is preventing the unit from receiving a proper signal. Does the unit work outside the vehicle?
I experienced the same problem about acquiring satellite signal even when it's a clear sunny day. After 30 mintues, it was still searching!
The unit appeared to have "stuck" in this acquiring mode. The following worked for me:
1) open the GPS antenna
2) press the bottom left screen while holding the power button to turn the unit on
3) enter maintenace mode
4) select diagnostics
5) clear error report, do NOT clear any user data
6) restart unit the usual way
My GPS 350 was able to acquire satellite signal in less than 1 minute after the above steps were taken.