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When you connect your mp3 player to the PC. It should open up a file with the name of the device in my computer / scroll down to find the device, click and minimize the window,open the music file and drag and drop.
Sometimes mp3 players have to charge up before they are recognized, try leaving it plugged in for a while also try plugging it in when its in the on position, also try installing the the software that came with the player before plugging it in.
you will be out-of-luck if redgroove does not have the drivers for Vista...but there are a lot of alternatives out there for sure. use windows explorer to transfer or copy files...it's not the end of the world for your player.
hi, i know this is a super late response so i hope you already found the solution to it... if not, i just had the same problem and i figured out that u need to format ur mp3 player. it erases EVERYTHING on it.
plug ur mp3 player into ur computer. Go to My Computers. Right click the drive, click "Format" and now everything should be wiped clean!