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Frozen during boot-up, keyboard still works

Hello, I have a problem with my HP computer. It is a little old (about 6 years old). When I turn on the computer, the usual screen of "COMPAQ" appears, but rather than continuing to the blue screen that indicates Microsoft, it now stays on the COMPAQ screen. This happened a few times lately, but before I just randomly hit Ctrl+Alt+Del a couple of times and then it would reboot and continue just fine. But this last time even the Ctrl Alt Del won't do. It just stays in the COMPAQ screen. Can you please help me? Thank you..

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Re: Frozen during boot-up, keyboard still works

Sounds like the PC is running into a hardware failure and the Compaq splash screen is probably hiding some additional information. It?s been a long time since I've owned a Compaq, however, what you need to do first is eliminate the Compaq screen to show us whatever boot details it may be hiding. I seem to recall on my old Compaq (and most Dells) I had to disable the Compaq screen in the BIOS settings. Hitting the F10 key as soon as the Compaq screen appears I believe will get you into the BIOS program, however, be warned if you change anything in there by accident you will be causing yourself a world of trouble. After you get into there you want to look for the Boot selection of the menu. In there somewhere will be a setting referring to something similar to ?reveal boot details? or hide splash or Compaq screen?. If it isn?t obvious let me know, I?ll have access to an older Compaq with a similar BIOS and can give you more details. If you are able to disable the splash screen reboot the PC and watch for errors. Based on the age of the machine and past history I suspect you?ll find a boot disk or read error.

Posted on Nov 28, 2006

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Why my hp desktop keep turning off error c000021a

this is how to fix your desk top with xp,if you have another os,this may also work,but,be prepared,you may need to reinstall your os,if this works,then immediately download this and run it, SpeedyPC Pro Download ,and then d/l this and buy it to keep your pc running great, , Things You'll Need
  • Windows XP installation CD
  1. Last Known Good Configuration
    • 1Restart your HP computer after the blue screen shuts it down.
    • 2 Repeatedly tap "F8" when the HP logo screen appears during bootup. This will load a menu with various boot options to select.
    • 3 Use the arrow keys to select "Last Known Good Configuration" and press "Enter." The system will roll back recent changes and may fix the problem. Continue to the next step if the computer does not successfully boot.
    In Place Upgrade
    • 4 Insert the Windows XP installation CD into your HP computer's disc drive.
    • 5 Restart the computer.
    • 6 Press any key on your keyboard when you see "Press any key to boot from CD..." This will launch the Windows Setup program.
    • 7 Press "Enter" to begin the installation process.
    • 8 Press "F8" to agree to the Windows XP licensing agreement.
    • 9 Highlight your current installation of Windows XP and press "R" to perform a repair installation.
    • 10 Follow the onscreen instructions to complete the repair installation. Your personal data and applications will remain intact, but all Windows updates and service packs will be removed during this process.
Tips & Warnings
  • Back up your data before running a repair installation on your HP computer.
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SpeedyPC Pro Download Advanced SystemCare Free 7 6 5 4 3 Download Review for Windows XP Vista...

May 21, 2014 | HP PC Desktops

3 Answers

Upon turning on my desktop, it froze on the blue "hp" screen with the f10, escape, etc. Options. I noticed the "num lock" light was not lit on my keyboard so I purchased another one to...

Your computer is not booting, and until it does so, the "num lock" light light will not come on.
Booting requires BIOS to run.

BIOS stands for Built In Operating System and it must successfully load and run before it can initialize the keyboard and recognize the hard drive where your windows program is stored.

A number of things can cause this, including something plugged into the computer that is bad, so first, turn off and unplug the computer from the wall outlet, then label and unplug everything from the back of the computer except the monitor and keyboard.

Plug it in and turn it on again. If it loads windows, plug in the items you unplugged, such as printer, scanner, mouse, and so forth, one at at time, and ensure all work properly.

If it does not boot, Unplug the computer from the wall, open the computer case, and ensure all the various plugs and boards are securely plugged into their sockets. Gently wiggle things to see if anything is loose or not locked down properly. Avoid static damage by placing one hand on the metal case while wiggling with the other hand. Try to only touch the edges of the various boards.

If it still does not load windows, you can try to reset BIOS. The HP website lists the following steps to do this. If you have another computer, this is the page to visit:

You can enter BIOS by entering F10 at the first screen. If it does not work when your computer if frozen, then repeatedly press F10 as the computer is powering up and stop when it enters the bios setup program.

Once you are in the setup program:
1.Press the F5 function key.
2. Select Yes or OK using the arrow keys .
3.Press the Enter key.
4. Press the F10 function key.
5.Select Yes or OK to save the defaults.
6.Press the Enter key again if necessary.
The computer will reboot. If it still does not work properly, you need to take it to a competent repair person.

Jan 06, 2011 | HP Pavilion a1210n (ED895AA) PC Desktop

2 Answers

HP Pavilion a867c turns on, then right back off. Power button stays lit but there is nothing but a flashing cursor on the screen.




Nov 24, 2010 | HP PC Desktops

2 Answers

Restore factory settings

Here are the instructions from the user manual (be warned that doing this you will lose all your photos, Word docs, etc.):
1 Turn off the PC. If necessary, press and hold the On button until the PC
turns off.
2 Disconnect all peripheral devices from the PC except the monitor, the
keyboard, and the mouse.
3 Press the On button to turn the PC on.
4 During the startup, do the following to enter the System Recovery program:
When the blue screen with the HP Invent logo appears, press the F10 key on
the keyboard. (You have only a few seconds to press the F10 key before the
normal startup process continues.)
5 The PC starts the recovery; wait for the onscreen instructions to display, and
then follow those instructions.
6 Complete the PC startup, and finish the registration process. Then reconnect
all peripheral devices.
Check out the link on HP's site for more info:

Oct 21, 2010 | HP Pavilion a430n PC Desktop

1 Answer

I have an HP D530 SFF and have a similar boot issue as another person on this forum. When I turn on the computer it acts like it is going to boot and then goes to a black screen with an underscore blinking...

do you reach the manufacturers logo such as Dell logo when you start up your computer? if none, then you may have a POST problem. Ttry to re-seat the ide/sata cables and ram.

Dec 16, 2009 | HP Compaq d530 SFF PC Desktop

1 Answer

Stuck on Compaq Screen and keyboard dead

I would take the cover off and reseat the memory, video card, and processor. Make sure your fan(s) are working too, and blow any dust out of it if you see a lot of build up.

Dec 25, 2008 | HP Compaq Presario SR1720NX (EL435AA) PC...

1 Answer

My notebook computer seems to be frozen. I only see the screen that shows the windows vista home premium page. I can't see any icons on screen.

Hello! sounds like you need to make sure the Vista Cd is in a drive, shut down p.c. then re-boot you will be asked to boot from cd by pressing any key. Let windows load files then you set location and keyboard layout the next page will ask for full install/upgrade or REPAIR? try the repair item.
Good Luck!!
Paul 'W'

Dec 01, 2008 | HP PC Desktops

2 Answers

Mouse and Keyboard not recognized

i think ur computer hangup after booting
there may be some problum in ur op system . it hase virous.
2nd u test ur mouse and keyboard to another computer if they work correctly u have to reinstall ur op sys
u can call me 91-9329204658 india

Jun 01, 2008 | E-Machines eMachines Desktop PC

1 Answer


Computers should be cleaned and the CMOS battery replaced yearly... open the CPU case and you'll see a Cell button, the battery, it might be dead already... replace it with the same type and try turning it ON...

Dec 09, 2007 | Acer Aspire™ T180 PC Desktop

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