Question about Epson P4000 80 GB Digital Media Player

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Epson P4000 Recently used my brand-new P4000 to temporarily store over 5000 photographs during a trip to the Galapagos. After downloading some of them to my laptop, I disconnected the P4000 from my computer (dragged Epson icon from Mac desktop to the Trash and disconnected the USB cord). However, the P4000 screen remains black, the buttons are not responding (cannot power off) and the blue light is still flashing - the unit is stuck in an endless loop. Epson Tech Service office advised that using the Reset button would likely erase the memory (not an option), the local Epson repair shops can only ship the P4000 back to Epson to exchange for a new unit also losing the memory (not an option) and, as a last resort, I have now unplugged the AC adapter waiting for the battery to drain - hoping that when I plug it back in the unit will start up with data undamaged. Does anyone have any other recommendations for how can I salvage the invaluable data that is on this unit ??? - Gian

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Re: Epson P4000

Hit the reset button. That's what it's for. I would say I'm 99.9% sure it's not going to erase the harddrive. That's one of the good things about a hard drive unit instead of flash memory.

Posted on Dec 13, 2007

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HI and thank you for your purchase.

This is indeed a serious issue. I have a couple of questions to post before i render a proper solution.

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