The unit had been disconnected for cleaning around and under it. The gas control knob was left in the on position. Once they connected the unit you can't turn the knob from on to off and then on again as the lighting instructions dictate. You can't light the pilot either. Please help.
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I'm confident that the issue is the thermostat. It's the only thing there to regulate temp and from the sound of it, it's not keeping up. The bulbs can gas out and then they're about as useless as an empty soda can as far as temp regulation goes.
TO LIGHT THE PILOT
1.Open the door.
2. Turn the thermostat OFF The thermostat is located
behind the door.
3. Push the gas control valve knob and turn to OFF. Wait 5 minutes for unburned gas
4. Push and turn gas control valve knob to the "L" in PILOT.
5. While still holding the knob in, light the pilot with a lit flame. Continue to depress the
knob until pilot remains lit when knob is released. If the pilot does not remain lit,
repeat step 3 through 5.
6. Depress and turn gas control knob to ON
Your question is posted under vulcan fryers but the comment refers to a grill. Either way, I think your problem is gas pressure and/or supply related. You may need a new regulator, you valve may not be open all the way or any quick couplings you may have are not coupled completely or are faulty. What is happening is there is enough pressure to keep the pilot going, but when the larger route for the burner gas is opened the gas is quickly used up without proper resupply. A regulator installed backwards can have this same effect. Hope this helps
low gas pressure to unit must check and see if gas valve in back of unit is fully on or same for regulator if there is one if the gas valve is open and the unit has a regulator ajust regulator regulator with center screw clockwise all the way down this will give you more pressure
That knob is a pilot safty valve it is not your problem. Your problem is the m/v signal generator. This is either a thermocouple or a thermopile depending on the setup of your model. Look for a small copper line coming from the pilot area going to the pilot safty valve that is the tcouple or tpile. Replace this and I am sure you will be good to go.