OF light won't turn off to allow freezing

Hi Julie. I'm Roger. It sounds like the operating thermostat is not working When not in the fast freeze mode. Can you here a click sound from the thermostat when turning the temperature up and down short of fast freeze? We normally charge them to operate at -10 to -20 degrees. The inside temperature will normally only reach a temperature around 18 degrees warmer. The operating thermostat should allow you to regulate its temperature any where from that capability up to where you want it. See if your thermostat makes a clicking sound when adjusted. The warning light comes on because it knows the box temperature is higher than it is set for and is warning you of that. If it uses a printed circuit (PC) board, the click will dot be very loud. listen closely. Let us know how this turns out for you. We have very good refrigeration techs. here. Someone else here may have an idea too.

if it just hums or buzzez you will need to check the start capacitor on the compressor if it is stuffed you need to buy around 15uf---25uf cap @400volts depending on the size of the motor

Can you hear the compressor start? If not try the extreme freeze button. Check the condenser is clean and fan working ok.

Whenever you get a frig or freezer delivered it is best to wait at least 24hrs (some say 8 hrs) before you plug in. It maybe unknown to you if this was shipped to you in the laying down postion. If it was and you plugged in it will not work because laying down the oil migrated away from the compressor.

Other than that the freezer could have (possible chance but still possible) problems that are out of your control. If you brought it at a retail store you have at least 2 weeks to exchange. Do that a.s.a.p.
Dont bother trying to figure out just exchange!!!

hope this was helpful

I turned the fridge and freezer off using the circular dials, I then turned the unit off at the mains. Left it for a few minutes and then turned the power back on. I then turned the circular dials to "max" and then depressed the super cool and super freeze buttons to turn this facility on. This time they came on normally (not flashing) and no alarm sounded. The fridge and freezer then started to get cold. Once the unit had been running for several hours I then turned the dials to the 3/4 mark and depressed the super cool and super freeze buttons again to turn them off. Over night the fridge and the freezer appear to be working properly so I hope that my problem is solved. Maybe the unit just needed to "settle" before being switched on?

If you take the rear cover off the inside of the freezer you can see the evaporator coils. observe the frost pattern. Light frost everywhere(NORMAL) or a partial pattern of ice(LOW ON FREON) or nothing(LOW FREON OR COMPRESSOR PROBLEM).
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You need to check the temp in the freezer to make sure it's down to around 10 degrees. The alarm will go off much above that.

I called the repair service to send out a technician

This sounds like a bad thermostadt, since the quick freeze button does work. But it should be much colder than 32 degrees. It may also be the motor, since it runs for brief periods of time after plugging it back in.

I'd say best bet here is to call a repairman. (sorry...)

Move the refrigerator to a room that is at least 50 degrees F.

Temps on most refrigerators are regulated by the fresh foods temp. If your garage is let's say 35 degrees, the fresh foods temp will most likely never raise enough to turn the refrigerator on. With the refrigerator never running, the freezer compartment will warm to 35 degrees, resulting in everything melting. Even if garage is a bit warmer, say 45, the refrig will not run long enough for the freezer to maintain a low enough temperture. If the garage temp falls to below freezing, say 20 degrees, the food in the fresh foods compartment will freeze. (outdoor beverage dispensers have internal heaters to prevent product from freezing !) Please don't rate this if not a Fix-Ya for you, as anything else lowers my score.