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Dvd & cd drive stoped working after an update

I have a dell xps 400 on a XP os, with a Phillips dvd rw 8801 and a tsst corp cd-rw drive. Both were working till a recent update from MS Have tried to reinstall driver from the dell driver reset and come up with errors. Dell has said to reload the drivers from the CD's. Big problem if the drives dont work how do you reload. System information says the drives exist but need to be installed. Plun and play does not help. Anybobody have any ideas?

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Filtercheck 4.6 and remove upper and lower filter.

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