Question about SanDisk Sansa e250 MP3 Player

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Sansa e260 says connected but device not recognized

I recieved a new Sansa e260 for Christmas and installed the Sansa Media Converter, and then connected the device to the computer. However, the Sansa Media Converter (version 1.1.2.74)and Windows Media Player (version 10.00.00.4036) don't recognize the player. The screen on the e260 says 'Connected' and has the arrows going back & forth. Windows Device Manager lists Sansa e260 under 'Windows Portable Devices' and when I click on that it says Location is Location 0 (Sansa e260)and that "This device is working properly". I've downloaded and installed the Sansa Updater and checked for updated versions of the device drivers. I've rebooted the computer (Windows XP, Service Pack 2) but still no luck neither the Sansa Media Converter or Windows Media Player recognize the device. Is there more I can try? sais connectd but my computer doesn't recognize it

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  • scotswedirit Nov 17, 2008

    Same deal as above. WinAmp doesn't see the e250, Windows Media Player sees the device but doesn't allow downloading to it, windows explorer doesn't see the e250, however it does recognize something was plugged in. . ....HELP!

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Substitute REC fo volume + in the following:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Dec 17, 2008

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Related Questions:

1 Answer

Where can i download sandisk media converter?


Sansa software: Firmware updater/Manual/Video Converter
Link to Sansa Softeware

http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe
Download and install. run.. connect player when asked.. update if need

be... download video converter. run converter with sansa player connected.

it will convert and install video en you start your computer for now on

Jun 10, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

I got an MP3 player for Christmas. How do I load


if u have a installer CD with the device then
please install the driver then plug your device
in the connectivity cable and copy all the files to the drive appeared in my computer.make sure the files you save are compatible to your device files format.thanks

Dec 29, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

I was trying to download the sansa media converter so could put pictures on my sansa e260 and im getting an eror installing iKernal.exe(0xa00) not sure how to continue


Download the converter after you run the link below ....Put check next to converter/firmware update/Manual download...Go to your start menu programs go to sansa choose Sansa updater follow instructions.......(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) here is the link After installation connect your sansa......
Also make sure you are connected to a 2.0 usb the back of the computer2.gif is best (the motherboard).... USB mode located on the sansa if asked to change to MSC goto menu press enter scroll to settings press enter scroll to usb mode press enter scroll to msc press enter press menu.....Connect should auto start sansa software..... Sansa software/driver Updates firmware follow instructions Downloads manual Downloads converter

Oct 25, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Ican't see my vidoe in sansa e260.


need more info you can see it or you can't see it. It's not playing the video???? Is it in a hidden file.. did you use the converter????? click on link..

http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe
Download and install. run.. connect player when asked.. update if need be... download video converter. run converter with sansa player connected. it will convert and install video

Mar 24, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

I got a used sansa e260 mp3 and my computer won't accept it?


Try connecting it to another computer and see if it will recognize it as sansa or removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansa and add the Usb Mode. Try to connect it to your computer at home it should recognize.... link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier

Mar 18, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e-260


Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 04, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Why does this happen to my converter/e260? (pic)


the sansa media converter is only used for videos and pictures.
for song you go to my computer and u will see that it says sansa e260 you click on it then it will have files for music vieos pictures and recoding click on music and drag ur music on to it.

Jan 11, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

My sansa media converter says "Transferring Media files to device failed" in mpt mode


try to uninstall the program, restart the computer . than install it again.

Jan 11, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

SANSA e260 4gb


p.20 of manual:
Sansa Media Converter software lets you convert photos and videos as appropriate,
and then transfer them to your Sansa player. Sansa Media Converter offers
features such as cropping, rotating, and resizing before transferring them to your
player as well as the ability to transfer photo and video files to your microSD card.
Refer to the Sansa Media Converter software for file formats supported.
To transfer photos and videos to your Sansa player, follow these steps:
1. Connect the Sansa player to your computer.
2. Select Converter using Sansa Media Converter on initial connection.
3. Click Add Media to select photo or video files to be converted.
4. The Sansa Media Converter will store all converted files in My Album. Click
the Album Name box and type in the name you want.
5. Click to start the conversion process. A status box will appear
showing which file(s) are being converted.

Dec 10, 2007 | SanDisk Sansa e260 MP3 Player

24 Answers

Sansa e260 says connected but device not recognized


I agree with the above suggestion. Try setting the USB Mode under "Settings" on "MSC" on the Sansa. My computer would not recognize the e260 when the mode was set to "MTP"; works fine on "MSC".

Dec 27, 2006 | SanDisk Sansa e260 MP3 Player

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