My pro-form crosswalk 397 the track will not work. The lights display and it makes a sound but the track stays in place. I bought this on Black Friday and have only used it 3 times. Help!

SOURCE: Pro Form treadmill display lights up but the

Check out The treadmill Doc. Fantastic site and great people to do business with. A lot of helpful trouble shooting information for free! I'm betting it is the motor control board. Site will lead you through step by step instructions to check and fix it yourself. I saved a ton of money and with a little know how and good information you can too.

SOURCE: Treadmill LED Track does not go to start with key inserted

I pulled the safety switch out, and the elevation is stuck on 10 degrees

SOURCE: How to do you adjust the belt on a Pro form crosswalk 380?

To adjust the belt: Less Belt Tension: turn both adjustment bolts on back of treadmill in a counter-clockwise direction. More Belt Tension: Turn both adjustment bolts equally in a clockwise direction. Center Adjustment (moves belt center to the left): Turn left-side adjustment bolt counter-clockwise. Center Adjustment (moves belt center to the right): Turn the left-side adjustment bolt clockwise.
An over tightened walking belt can raise the amp draw of your treadmill, contribute to seam separation on the walking belt, or both, so do not over tighten the walking belt.
You should be able to lift the belt in the center on the side by approximately 2” to 3”, if you cannot lift it by 2” to 3”, the belt is too tight.

SOURCE: belt won't move

does is just not move when you're standing on it, or not even move when you're not standing on it. It may be a simple belt adjustment or if the motor is running but there's no track movement you may be looking at a loose/broken drive belt. Take the cover off, start it up and look at the motor/drive pulley assembly. If the motor turns and the front roller doesn't, tension the drive motor by moving it back. If the front roller turns but the track doesnt, do a track adjustment as per your users manual.

John Mazmanian

• 832 Answers
• Posted on Jun 12, 2010

SOURCE: My Pro-form 980 CS will not start. I plug the key

Press the Stop and the Speed Up keys down while inserting the safety key. This should get you into calibration mode. Press the Stop key one time. The Time window should read EP:2P. Some newer models may also say FP, Pass, or the like. This means that it passes the EPROM test. If you cannot get into calibration or if the EPROM test fails then the upper console will have to be replaced.
If you get pass to this point then proceed with the calibrating the incline and speed.
Press either incline key and the incline will calibrate automatically.
Be careful the treadmill will run at full speed in the next mode DO NOT STAND ON THE WALKING BELT.Press the Speed Up key and hold it down until 85 is shown in the Distance window (some models may show the 85 number in another window).
If the top speed of the treadmill does not match the displayed speed on the computer console, adjust the max speed potentiometer (pot) on the motor control board. This is the board that the red and black motor wires connect directly into in the motor area. The Max Speed pot is clearly labeled
The max speed potentiometer is a small square with a mobile center and is located in one corner of the board and is labeled MAX SPD. It is near the harness that carries the speed signal labeled H,W,L. Using a small insulated screwdriver adjust this potentiometer clockwise to speed up and counter-clockwise to slow down the max speed of the treadmill. A tiny turn of this potentiometer will make a big difference in speed so be careful when making adjustments.
It is not important to get the speed set exactly at the max speed of the treadmill but do make sure to get the speed within .2 MPH of the max speed of the treadmill. For instance if the max speed of the treadmill is 10 MPH, make sure to have the speed set between 9.8 MPH and 10.2 MPH. Some models have a 12 MPH top speed, so please check your manual if you aren’t sure.
After completing calibration of the speed, press the Speed Down key. The treadmill will automatically return to 0 MPH. Please allow the unit to stop completely before continuing. Press the Stop key once and remove the safety key.