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Sagem set top box - loss of digital service ITD68

At various times of day, after receiving a good picture for approx 30 minutes, the picture freezes, breaks up and reverts back to analogue. The light on the front stays green.Digital service may be restored starting from the beginning.
I have recently upgraded my aerial and the clarity of picture, composition of teletext is excellent when received. It is just the loss of digital service which frequently happens. Post code is EX6 8SY. I would appreciate any advice given.

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1 Answer

From time to time the TV picture freezes, and I have to reboot before I can continue watching programmes


Hi,

Pull the power cord out of the back of the box and plug it back in again. Your box is probably locked up. A cable tuner or a satellite tuner is nothing more than a pretty primitive computer, and like any computer, it sometimes freezes. That's generally what's going on with that particular system.

Normally when a picture freezes it isn't the TV but the signal the TV is receiving from whatever source it's hooked up to. If you have digital cable and the company is having any type of technical difficulties with their signal, it can cause the picture to freeze. If you've ever watched TV with someone who has Dish or DirecTV while a storm was over-head, you may have seen it happen to their picture. However, if you're able to rule out the cable equipment and the cable company as being the problem, then there is something wrong with your TV. So whatever the case, if it's the TV the only troubleshooting you can try is to unplug the unit for 30 minutes. If that doesn't fix the issue, the TV likely needs to be serviced.


Please get back to us if you have any further query or else accept the solution.

Thanks for contacting fixya.com


Nov 01, 2010 | Televison & Video

Tip

Fix for various problems


I've seen various problems get resolved with Computers, Digital
Cable Boxes, Routers,and Satellite Receivers by simply unplugging
the unit. If all else fails, give it a try. For my Sansui VRDVD4005, I
unplug it and wait about 10 minutes, then sometimes wait 30 minutes
or more for the "auto clock" setting to return.( AS IF IT WERE JUST
TAKEN OUT OF THE BOX) You can set the clock manually if you
don't want to wait when it starts blinking and you will have to set
up your channels again. This has fixed DVD freeze-ups, VCR timer
recording problems, and all the C### error codes in the troubleshooting
section for my unit at one time or another. Good Luck to all.

on Sep 14, 2008 | Sansui VRDVD4005 DVD Player/VCR

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Hey Agoodwin,

Looks like you have missed the final software updates for the PVR72xx and 62xx series last year. The bad news is that Sagem are not likely to send another update for their old models. If you check your box settings and you have software version 0.4.5. or less, your box will probably not work again. Sorry, mate...

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Hello,
Here is the to the clickable PDF User's Manual for this product direct from the Sagem Support web site.
http://support.sagem-communications.com/site/livret/LU_DTR6400T_6700T_ENG.pdf

If the link does not work for you do the following:
Go to http://support.sagem-communications.com/site/page_accueil.php?site=1&pays=uk
Click on Set Top Boxes
Select your box
Click on User's Manual.

I hope this helps you!
- CBR2009

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1 Answer

Error codes er o7, er o9


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try 1 2 3 4 universal settings works with mine

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JUST HOLD THE BACK BUTTON AND THE UP BUTTON FOR 30 SEC. AND YOU WILL BE GOOD DON'T WORRY PEOPLE.... ALSO WHEN I FREZZE ALOT THAT MEANS YOU DATA ON THE ZUNE IS COUPPORTED AND YOU WILL NEED TO RESET THE WHOLE DEVICE OK.

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cap-grant, my friend has the same problem with set top box. When I phone maker I was told it is due to poor and weak signal. You must have 80% signal strength to maintain good picture. When signal strength dropped picture would freeze and had to be turned off at the power point to restart as nothing would work. So I guess what my experience says is you may need better aerial to boost signal and prevent dropout Leonard210

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