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I need to print from my computer with my copier, I don't have any info. to help me.

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Connect your copier to the computer install the drivers and print

Posted on Nov 16, 2008

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Posted on Jan 02, 2017

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My computer comes on with the screen saying, Internal Lan Mac Address (then numbers) Hardware monitor... More info, that's all


Hi,
This appears to be part of a generic problem possibly caused due to power surges in your area…A "soft" reset might work.

As recommended by HP on these types of errors:

1: Disconnect the USB cable from the back of the product, but leave the product turned on.
2. Open the cover of the product and remove the print cartridges.
3. Close the cover and wait for the Insert Ink Cartridges message to display.
4. Disconnect the power cord from the back of the product and wait for one minute.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
6. Open the cover and reinsert the print cartridges.
7. Close the cover. If prompted, print a calibration page.
8. Reconnect the USB cable, and try to print a print job from the computer.

If this works, please grade the answer... If the steps don’t work I would recommend you check with HP.

(the steps highlighted above are from the support website from HP)
http://h10025.www1.hp.com/ewfr...product=2512009&dlc=en


Cheers,
Ed

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Check out this website from Microsoft Support it sounds like it relates to your problem.\
http://support.microsoft.com/kb/141919

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go here for new drivers and try it again

or email me(contact info ) and we'll arrange a free shared service visit from my offices in Hawaii

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