Question about Office Equipment & Supplies
Had the same problem a while ago.
In my case it was simply that the plastic tab had come away from the plastic strip you're supposed to pull out from from the cartridge before installing. Found the end of the plastic strip and pulled it out and this sorted the error.
An additional problem we had was alignment of the colours when printed. Magenta and black were misaligned by about 0.5mm after changing a cartridge. This was cured (after much frustrated cleaning/calibration) by switching the printer power off and on (couple of minutes to cool down).
Hope this helps.
Posted on Jul 15, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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