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I have a motorola q9 i'm having a alo of problem with it freezing up or taking a very long tine to operate functions

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It's possible your phone would benefit from a hard reset.

A hard reset will erase all data and apps on your device, so you should backup all your data before doing the following:

For the ATT Q9:
Turn the device off.
Then, hold the E and Z keys and turn the device back on.
You should now see a message that the phone has been reset.

For Sprint or Verizon Q9:
Turn the device off.
Then, hold the center button and turn the device back on.
You should now see a message asking if you want to reset the phone.

If hard resetting your phone doesn't work, it's likely a hardware problem and you'll need to send the phone off for repair/replacement. If your phone is still under warranty from your carrier, they will probably exchange it for a new one if you give their support line a call.

Posted on Nov 16, 2008

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