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I cannot retreive files from my back up disks(1 thru 4)after performing a complete system back up a few days ago. I have a hp pavillion dv6751 notebook pc w/ windows vista. Can you instruct me on these procedures?

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Go into the bios and select the system too boot for cd, put in cd 1 and it should ask for the others

Posted on Nov 16, 2008


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Posted on Jan 02, 2017


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My hp pavillion entertainment pc get a blan screen when i go to desktop

Keith, do you have the Restoration Disk? (CD)

Your boot files are corrupted. Use the Restoration Disk, and perform a Repair.
(Non-Destructive Installation)

Boot files = The essential basic Windows files needed to start Windows

'Corrupted' = An easy blanket type of term.

Crude comparison;
Think of your harddrive as a Library, and the files on it as Books.

Each file is categorized, and has an Address.
In a Library that would be akin to filing the books by name, and sorting by shelves.

The addresses are lost. (The files are still there, however)

Performing a Repair will restore the addresses to the files.

Do not have the Restoration Disk?

In the USA the disk is free. The shipping and handling is not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

Call 1-800-474-6836, 24 hrs a day, 7 days a week.
Have your Serial Number written down, and handy to give to the nice representative on the phone.

In the white Service Tag on the bottom of the laptop, this is S/N

For countries other than the US, here is HP Worldwide Support,

Appreciate it if you would post back with your results.
(In a Comment)


Apr 21, 2012 | HP Computers & Internet

1 Answer

How do you clean a laptop ram?

Hi there loverboyjero! :) here are the steps on how to clean a laptop ram :)
1.Log onto your laptop and click "Start." Go to the "Control Panel." Choose "Performance Information and Tools." The window lists data information such as calculations per second and memory operations per second. On the left is a list of tools for disk cleanup. The tools in this window can also be accessed in the "System Tools" folder inside "Accessories," which is also located at the "Start" menu.
2.Click on "Advanced tools." Choose "Open Disk Defragmenter." The window will list the last time the laptop was defragmented. If the "Last run" was over a month ago, click "Defragment now." Defragmenting your hard drive will rearrange files so that the laptop can better access them. Defragmenting may take an hour or longer, depending on the last time it was done.
3.Click back to return to "Performance Information and Tools." Click "Open Disk Cleanup." The window will prompt you to select a drive to cleanup. Select "C:" and if you have more than one hard drive, an external or a partitioned hard drive, do a disk cleanup of these drives as well. Wait for Disk Cleanup to calculate how much space you will be able to free up. This may take a few minutes to complete.
4.Select the items that you want to delete. These files will be permanently deleted. Delete "Temporary Internet Files," "Downloaded Program Files," and the "Recycle Bin." You may have an option that says "Hibernation File Cleaner." Removing this file will disable hibernation on your laptop. Do not remove this file if you use hibernation. Click "OK," then "Delete Files.

Sep 30, 2011 | Computers & Internet

1 Answer

My hp pavillion laptop came with with windows vista installed, no disc. it is now corrupted. i do not have a recovery disc. Can i download a repair disc from your website?

No stevecummo, as FixYa does not provide this service.

However you can contact HP Support, and obtain the Restoration disk.

In the USA for example,

1) The Restoration disk is free. The shipping and handling is not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.
Call 1-800-474-6836 to speak to a representative. (24 hours a day, 7 days a week)

Have the Product Number written down from the white Service Tag, on the bottom of the laptop, to give to the representative.

For those outside the USA here is the HP Support Worldwide contact information,

Laptop on, insert the Restoration disk in the optical drive.

When asked perform a;

1) Non-Destructive Installation: (Repair)
For repairing the basic Windows files. Saves the personal information you have on the laptop.

2) Destructive Installation: (Full Installation)
Deletes all personal information saved.

Takes the computer back to day 1 when it came from the factory.


Dec 11, 2010 | Computers & Internet

1 Answer

I have an HP Pavillion dv9700 laptop. When I turn on the laptop I get an error reading that says "a disk error ocurred hit ctrl, alt, delete to restart". I do this and and it recycles back to the...

Do you have the Restoration Disk?

You have corrupted basic Windows files. How? Windows is a funny animal. That, and viruses just drive Windows users crazy.

The Restoration (CD) Disk has the basic Windows files. You can do a Repair.
Start the computer, insert the Restoration Disk in the optical drive. Close the drive tray.
When asked perform a Non-Destructive Installation.

Don't have the Restoration Disk?

Contact HP Support.
The disk/s are free. The shipping and handling is not.
In the US the phone number is 1-800-474-6836

It's $17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

Not in the US?
Here is the HP Support Worldwide contact page,

Nov 15, 2010 | HP Pavilion dv9500 dv9600 and dv9700 FF...

1 Answer

Hp pavillion dv6000 I need to do a system recovery. How ?

  • Hi, these are instruction to perform the System Restore; follow them carefully! You will need Disks (CD or DVD); only if you needed to Backup System Files, before restoring the system; in which you may be (prompt) to do so. So have available beforehand, at least 7ea, of (DVD-R), or (DVD+R), or (DVD+RW) @ 4.7 GB ready! *Note: It is important to make, Recovery Disks for the computer as well, in the event of system failure! *System Restore: 1. Go, to: Control Panel 2. Click, on: System and Maintenance 3. Click, on: Backup and Restore Center 4. In the (left) Tasks area, click on Repair Windows using System Restore 5. Windows may take up to 5Mins, to Setup a Restore Point; be patience! 6. The restore Wizard 7. Use (Recommended) Restore Point. Be patience! your computer will Shutdown, and Restart. *Note: Once the computer returns to Windows Desktop, do not perform any tasks, for at least (45 min) the System Restore is still running! *Conclusion: "Message successfully restored, or failed to complete restore? Follow “prompt message,” for further recommendations." "Helpful Ratings Feedback is appreciated,thanks paul7of9”

Feb 17, 2010 | HP Pavilion dv6000z Notebook

1 Answer

My Windows doesnt want to start =(

Hi there, you need do follow steps:
1) check bios setting make sure HDD at secondery priority (CDROM first) do not put USB at top of HDD and CDROM
2) take out HDD and set it back, this step let HDD interface got a good conection. because it could be interfere some signal.
3) still boot stop, so your windows system file could be damaged,
you need try to boot a OS disk try to repair the system files.
4) still no operating system you have to restore or reinstall your windows.
notes: backup your documents from HDD before step 4), to avoid data lost.
hope help you fix it, any question feedback any time please.

May 19, 2009 | HP Computers & Internet

1 Answer

Checking file system on C: The type of the file system is NTFS. I turn on my hp pavillion ze4400 and get a blue screen with this message: One of your disks needs to be checked for consistency. You may...

You got a bad disk

Get an external hard drive.
Reboot and Cancel the disk check for you to log-in to Windows.
Back-up all important data.

Once data is safe, open My Computer and right-click on you C: drive then choose Properties.
Click on the Tools tab and click the Error Checking button then select all options and follow on-screen instructions.

Nov 12, 2008 | HP Computers & Internet

1 Answer

Audio Sound

Try doing system restore and go back to one day previous to the windows update performed.

Sep 23, 2008 | HP Pavilion dv6000z Notebook

1 Answer

HP pavillion acting weird

system restore, your description sound like a brontok but hopefully not, just perform system restore, restore the PC to about a day or 2 before you installed AVG.

1.Click Start.
2.Point to All Programs.
3.Point to Accessories.
4.Point to System Tools.
5.Click System Restore.
6.Follow the instructions on the wizard.

once AGV is removed, you may try to look at NOD32 antivirus. its fast and great for my old computers too.

Jun 22, 2008 | HP Pavilion N5415 Notebook

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