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There is a reset button, but it will NOT reset the PIN. Take the unit to the location at which the PIN was first entered and it will unlock. You can then change the PIN to something you can remember.
If the pin request is the sim pin request then you should do this to disable it; menu > Tools > Settings > General >Security > Phone and Sim card > Pin Request Code, switch it off from here.
If you can't cos you don't remember the pin anymore, then you'll have to contact your network operator's support line. They would offer you a new pin number. With this pin number you can now solve this problem going over the steps i mentioned above.
Call into your unit, press the * key twice, enter your pin and listen to the menu options. If you need the manual, you can go to www.cordlessrepair.com for a free download. Look on the left hand side for user guides and manual link, that will take you to a list of manuals for your model. In the meantime, if you forgot your pin you will need to reset the pin and choose a new one since remote admin will not work with the default pin of 0000. If you need to reset your pin, on your base push Menu, scroll to System Settings, then dial * 6 5 #, that will reset your pin. Then go back into system settings and change the default pin of 0000 to a four digit code you can remember. Once that is done you can call into your machine remotely, and when you hear your greeting playing dial * twice, enter your pin and your in.
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