Workcentre pro 416 - Paper tray will not load paper - tray does not raise paper and "thinks" it is empty
You actually have two potential problems here which are the most likely cause. First, the paper tray motor may be bad, or secondly, the paper may be raising up and the sensor is not reading it.
A lot of people think when they open the drawer and the paper is still lowered, that it never raised. That's not true. The paper tray MUST fall BEFORE you open the drawer to keep from damaging the lift and the paper as it exits.
So don't use that as a guide. When you close the drawer, listen very carefully! A motor should very quickly go one and then off. To get the LONGEST sound out of the motor, remove MOST of the paper and only leave about 10 to 15 sheets in there. This causes the motor to take its longest travel upward.
If you do not hear that sound, there are still two possible reasons. One, the sensor is stuck in the close position, meaning it thinks the paper is already at the top, or the paper motor is bad.
completely remove the drawer and look inside the bottom of the machine. DO NOT turn the machine over as this will spill toner everywhere. What I usually do when I am in a client's office, is find a steady wall and tilt the machine backwards up against the wall ensuring that its not too far so that it falls backwards. I then place a safety prop to ensure it also does not fall forward.
Looking upward, you will see a small black lever looking device. This is what senses when the tray is in the up position and paper is present. Xerox usually refers to these types of sensors as "Photo-Interrupters".
Technically, you should attempt to secure a manual and find the section that is listed there under Paper Feed Units. You might have some luck in solving this yourself. Remember though, its going to be very hard for you to find parts for this even if you do figure out what is wrong.
Two places that I know which have parts and will work with end users is: Precision Roller in Phoenix AZ and The Parts Drop in New Jersey. Both are very respected companies and have a great deal of knowledge with these machines.
Keep in mind, they won't help you service the machine! They will only help you with getting the parts. So KNOW what you need, before you call.. :) Hope this helps...
Aug 24, 2014 |
Printers & Copiers