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Top paper drawer will not open or raise paper into place

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  • plumbdum Nov 17, 2008

    Thank you! Thank you! Yes Minolta ep3050. Did as you suggested and copier went back to work.



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What kind of copier and model? Some copiers have a button to push or they may have a motorized tray or it just pulls out manually. If you have a mortorized one you may have to clear the error code first? Do you see a small wrench on the display pannel? If so you may have a Minolita copier, if that is the case, touch the wrench and open and close the front door and then press the blinking button on the tray. Mostly, you have the wrong paper in the tray and it lifted up and shifted in the tray and it is now confused. You may need a service tech....

Posted on Nov 17, 2008


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How to load paper ?

Open the paper drawer, open a ream of paper, run a finger across one edge to fan the paper and then place the paper in the drawer.

Aug 02, 2016 | Office Equipment & Supplies

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Workcentre pro 416 - Paper tray will not load paper - tray does not raise paper and "thinks" it is empty

You actually have two potential problems here which are the most likely cause. First, the paper tray motor may be bad, or secondly, the paper may be raising up and the sensor is not reading it.

A lot of people think when they open the drawer and the paper is still lowered, that it never raised. That's not true. The paper tray MUST fall BEFORE you open the drawer to keep from damaging the lift and the paper as it exits.

So don't use that as a guide. When you close the drawer, listen very carefully! A motor should very quickly go one and then off. To get the LONGEST sound out of the motor, remove MOST of the paper and only leave about 10 to 15 sheets in there. This causes the motor to take its longest travel upward.

If you do not hear that sound, there are still two possible reasons. One, the sensor is stuck in the close position, meaning it thinks the paper is already at the top, or the paper motor is bad.

completely remove the drawer and look inside the bottom of the machine. DO NOT turn the machine over as this will spill toner everywhere. What I usually do when I am in a client's office, is find a steady wall and tilt the machine backwards up against the wall ensuring that its not too far so that it falls backwards. I then place a safety prop to ensure it also does not fall forward.

Looking upward, you will see a small black lever looking device. This is what senses when the tray is in the up position and paper is present. Xerox usually refers to these types of sensors as "Photo-Interrupters".

Technically, you should attempt to secure a manual and find the section that is listed there under Paper Feed Units. You might have some luck in solving this yourself. Remember though, its going to be very hard for you to find parts for this even if you do figure out what is wrong.

Two places that I know which have parts and will work with end users is: Precision Roller in Phoenix AZ and The Parts Drop in New Jersey. Both are very respected companies and have a great deal of knowledge with these machines.

Keep in mind, they won't help you service the machine! They will only help you with getting the parts. So KNOW what you need, before you call.. :) Hope this helps...

Aug 24, 2014 | Office Equipment & Supplies

1 Answer

Opening cd player

What about opening the cd player?

Are you saying the cd drawer will not open when you push the button? If so, try the steps below.

Take a paper clip (Gem Clip) and straighten it out then get in front of the cd drawer where you place the cd. Look for a small tiny hole on the drawer and insert the paper clip (Gem Clip) into the tiny hole and push it in while you press the button on the drawer. Don't worry about breaking something, use a little force to push the paper clip in, that's why that hole is there.

May 31, 2012 | Samsung Computers & Internet

1 Answer

Can not get the copier to pull paper from the top draw with out jamming each time.

first, pull out the top drawer and open the right lower cover and door. now if you look into the "hole" where was drawer, on right side you will see the 3 rollers that pick, feed and separates the paper.
Remove all rollers and clean them with alcohol and dry them out, or change the places with rollers from lower drawer. Also when the right door are opened you will se two axis with two rubber rollers, clean them very well.
The iR2270 has issues with pressure on lower right cover and you need to put the rubber or similar in wide and narrow slot on lower cover, so that when its closed presses the inner paper guide which touches the rollers on axis. If You already have metal "wings" on lower cover, you don't need to apply any additional pressure.
But necessarily change the roller for paper of both cassete's and in fixing unit the fixing cleaning roller.

Hope that helps!

Mar 22, 2011 | Canon imageRUNNER 2270 Copier

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My Mita DC 1860 is showing that the lower A4 drawer is out of paper yet the drawer is full. I have on done the drawer and checked for paper fragments after a jam. All has been vacuumed thoroughly. I'm...

On the cassette, there is a floating plastic piece that is on a hinge so it can swing up and down. This arm is supposed to come in contact with the paper as it is raised, and depending on the elevation of the arm, it will display the paper amount. This would be the first suspect for me, I would physically look for this plastic arm and ensure that it is free swinging and does not stick. Also, open and close the drawer and listen closely for the lift motor to activate. If you hear the lift motor, then you most likely have a problem with that plastic piece.


Nov 04, 2010 | Kyocera Mita Office Equipment & Supplies

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Getting message Top Drawer Open-will not print

the sensor that allows the printer to know when the drawer is open or closed could be broken. You may need to have your printer looked at by a technician or if you can locate the sensor either remove it or see if it has come out of place.

Jun 04, 2010 | HP DeskJet 5652 InkJet Printer

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I have a Dell Studio 17 and the eject button for the CD slot doesn't work. There is supposed to be a pinhole for manual ejection--where is it?!!! thanks

If this has a small hole, it will be on the front of the CD. Each manufacturer seems to put it in a different place, but I would look above the eject button. Failing that, look on the opposite side of the drawer. The hole should be on one side or another. I have seen some CD drawers where the hole is actually right at the top of the drawer--hard to see.
To eject, insert the end of a large paper clip straight in. You will feel resistance and as you push, the drawer will open slightly.

Jun 19, 2009 | Dell Dimension 5100 (D51L1) PC Desktop

1 Answer

CD drawer will not open

Most CD's have a small hole in the front of the drawer cover. This hole can be used to open the drawer, straighten out a large paper clip (wire style). About 2" should be enough! Put he paper clip end thru the hole perpendicular to the front (straight in). You will feel resistance at about 1/2" to 1", pressing firmly (don't jam it in), the drawer will start to open as you press the right place, gently pull the drawer open. If something is jammed inside, removal and possible replacement may be required. If you don't feel confident in opening the case, don't!

Oct 20, 2008 | Compaq Presario X1000 Notebook

1 Answer

My printer will not print

You have probably broken the Paper exit assembly, you can see this if you look into the slot the paper comes out off, study it carfully a roller might have been dislodged and should just pop back into place.

Aug 15, 2008 | Brother HL-2040 Laser Printer

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