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I have the Model 600. In the characters, there is one that looks like an "underline". Actually, it allows a space between words and does not make an underline mark. Some of the embroidery machines use that character to allow a space between words instead of having a "space" character.
The tensions are not calibrated properly. To get by, or if you do not want to take it back to the shop, just lower the upper tension a little at a time until it looks ok.
I have 25 years experience working on sewing machines
You should use some klnd of stabilizer under your hoop. I use the paper kind which is thin or there is a heavier tear away stabilizer. I have used all cotton thread for embroidery or you can use rayon. There is a finer thread called bobbin thread for the bobbin but I gernerally use the same as on the top so it will be the same. Are you using an embroidery needle? .As for your thread getting wound around the bobbin the only thibng I can think of is tht it is threaded incorrectly. if it isn't the lack of a stabilizer. I hope this helps but I think it the the lack of stabilizer that is causingyour problems. The needle is going in and our of the same hole during embroidery and is getting stuck on your bobbin. Let me know if this helps! Suz
I haven't got the 600 buyt I do have a Bernette Deco and when I save designs on my USB stick I have to ensure they are saved to a particular folder in the stick. Perhaps there is a similar type of requirement?