Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Smeared lines Canon MP390-recently having smears with black ink, colors print okay. I have done cleaning and deep-cleaning of print head, nozzle and alignment checks, changed the ink cartridge, which was empty after the deep cleaning anyway. It will print a few pages cleanly, then back to smears and smudges. Any suggestions? Thanks.

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Okay, this was the problem I posted a few days ago. It's fixed now, so in case you have the same problem with smearing, here's what the help desk from Canon suggested: Open the cover and remove the ink cartridges. There is a gray lever in front of the cartridges. Lift this lever and the printhead can be easily removed.
Our printhead had a buildup of black ink on the surface. I carefully removed this with rubbing alcohol. I let the printhead dry and replaced everything. No more smearing. Imagine a help-desk that actually helped!

Posted on Nov 21, 2008

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