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You're probably using too much water. Rice cooks primarily while sitting in hot water, not while its boiling. That's why the cooker switches to Keep Warm so quickly. The correct way to cook rice is to pre-soak the rice for about 30 minutes, drain to get rid of the excess starch, combine the rice and cold water and bring the water to a boil and turn off the heat and let it stand for 15-30 minutes. That's why*- rice cookers take 45 minutes or more.
I am having the same problem. Here is what the Tiger people say. I haven't tried it yet though. * If an external power failure has occurred, but only for a short time, then there's a possibility that when the electricity has returned, all functions may work normally and the clock is working correctly. * When a power failure lasts for a long time, and the indicator is flashing 0:00... --> Please set the time correctly by following the instruction manual.
If the electricity has returned as in these situations below: (If it's already past the set time, after a lengthy power failure, cooking starts immediately.) * While cooking rice (or reheating rice). --> Continue to do the cooking (or reheating).
The Wolfgang Puck BDRC0010 10-Cup Rice Cooker will stop automatically when the rice is cooked. The rice will be ready when the switch pops up to Warm. The average time would be about 20 minutes.
I hope this helps.
This a bad unit. You sould return for an exchange. There is thermo strip inside to control cooking time and to change the stage of ON/WARM light when it reaches the calibration point depending on the weight of rice to cook. Now it is not working.
This sounds like the thermostat inside the unit has went out and is overheating whitch in turn is cooking your rice too fast and too hot! if the thermostat is replaced it will cook the rice even again!
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