Question about Kodak EASYSHARE 5100 All-In-One Printer

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Not printing microsoft office documents, VIsta Software

Recently, my printer stopped printing any word documents and only prints header line from excel documents. Ink levels are fine, and print preview from all applicaitons looks fine, but pages print blank. Printer prints internet screeen shots and phot's without any problem. Only having trouble with Office 2007 documes

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  • Anonymous Nov 18, 2008

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Try to press the photo and copy at the same time it will print a diagnostic page
look how is the quality of the text.
if it prints very light or if it doesnt print open the access door and try to remove the ink cartridges and put it back again and make sure you hear a click sound after you put the cartridges back in and close the printer access door
try to print again a demo page press photo and copy and check if there is improvement
if no improvement open the kodak aio home center software click on the question mark(?) on the upper right corner and click on maintenance..then select printhead cleaning.After the printhead cleaning print again demo page (press photo and copy at the same time) if still no improvement on the quality of the text call the kodak hotline 1 800 421 6699..you might need a printhead replacement..

Posted on Nov 16, 2008

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