I have a wirless optical mouse model # 97990 rev4. all of a sudden the mouse dosent move anylonger, I have try to unplug it I tried to restart my computer & even pressed the reset button on both devices but nothing works. The problem Im having is that it just freezes and dont move, the light stay solid on the base unit and the light still flickers on the mouse. Can anyone give me any suggestions?
First, change your batteries.
Next, make sure that after you push both link buttons (try to press them as close to simultaneously as you can) that you click the mouse button. Otherwise it won't actually link.
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Does the mouse and/or keyboard have a "connect" button on the bottom of either? Try restarting your PC, then, if you have installed new batteries, and the mouse/keyboard is still not connected, try the "Connect" button if any.
stupid question but have you tried replacing the batteries? it does honestly sound like its got power issues which are usually just that. give that a shot with some fresh batteries and re-synch the units (by pressing the button on the reciever then on the mouse).
Turn the mouse over and find the small
rest/connect button on the bottom of the mouse and press it to
Reset/Connect the mouse to the receiver and work properly.
If not, try pressing the receiver button and then press
the mouse. This should be done whenever you change batteries or
Hope this helps you. Bud
This might help as I brought a wirless mouse and it was wissing around the screen.
If you go to Start on your computer then
Click on CONTROL PANEL then
click on MOUSE then
click on pointer options and you can adjust the speed of it.
From the Jasco website, some other options to try:
Batteries: Tracking can be affected by low or dead batteries. Try replacing the batteries with a fresh set and test the tracking. Although you can use rechargeable batteries, alkaline batteries have been found to have the longest battery life.
Interference with other electrical products: Other electrical devices may interfere with the radio signal that the mouse uses to communicate with the receiver. Try placing the receiver in a different location, away from the monitor, zip drives, and other electrical devices. Also, try rotating the receiver so it is on its side (or back).
Range of the receiver: GE cordless pointing devices can transmit a signal up to 2 meters (appr 6 ft). Make sure the receiver and mouse are within the 2 meters of each other.