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MFC-665CW Scanner keeps saying Connection Failed

I have a Brother MFC-665W. It is on a LAN using DHCP. I want to scan, and when i pushed the Scan button the LCD on the printer says "Check Connection". I can print to the printer, copy, and fax from it, but it doesn't want to scan. I've tried to scan from a PC using the Control Center 3, but when i try a prescan it gives me a Failed to Connect to device message. I've also tried setting static and clearing memory from unplugging the power, while press and hold the red stop button turned plugged back the power, but still the same have the same issue.

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  • Anonymous Nov 30, 2008

    same issue--"failed connection" Augh!!

  • Anonymous Dec 25, 2008

    Yep it's hard to scan over the network, or even to a local storage like memory card

  • moreton197 Jan 11, 2009

    Same problem here. I have scanned in the past but now it will not let me, giving me the error message "CHECK CONNECTION."

  • finkj Jan 14, 2009

    I wish I had never bought this! THe pictures print terrible, too

  • Anonymous Feb 28, 2009

    I have the same problem. I can'tt believe I cannot find a simple solution to this problem.

  • seekandfind Mar 07, 2009

    I have the same problem. I used to be able to use the scan button to scan and now it says connection failed. It doesn't matter if I shut firewalls off or not.



    Has anyone solved this problem? Please post back here.

  • seekandfind May 11, 2010

    I mean it says check connection to be exact

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I think I solve the issue for scanning so far. Here's what you do goto control panel -> Scanners and Cameras. Then right click into propertise, then check Specify your machine by address. It should already have the printer IP address listed in the box below. If not our can goto to your router and see the ip in the DHCP Client List .

After this I'm able to use the Control Center 3 scanning.

I think the problem was the NODE name list in the setting in my winxp pro does not match the actual NODE name the printer is using.

Posted on Jan 20, 2011

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I have a brother mfc-490cw and was having this same troubling issue. I have mine connected with the LAN. What I did to get it working again was press the MENU button. Then I went under the NETWORK item. On my machine there is a factory reset choice. I selected YES to the factory reset and then also selected YES to rebooting and when it came back up I was once again able to SCAN.

Hope this can fix your issue.

Posted on Apr 16, 2009

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Make sure you IP address in the printer settings matches the IP address with the settings in your computer. If you hit (on the actual printer)
Menu using the arrow keys go down to LAN hit OK with the arrows keys go down to WLAN (for wireless) hit OK (TCIP should be highlighted )hit OK again You will see the IP address...copy it down somewhere
THen go into your computer Control Panel Printers/faxes double click on printers and faxes find Brother printer Right click and select properties Select ports CONFIGURE your PORT name OR IP address slot should match the one you took of the printer. CLick ok...
that should work...Hope it helps someone!

Posted on Sep 11, 2009

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I used to be able to scan without issue, but experienced this same problem today. The printer showed as offline in my system tray even though it was not. I checked the Brother support site and saw that there was a new firmware update issued on 3/26/09, so I downloaded the update and installed it.

During the process, the printer beeped repeatedly as the firmware update was happening, and at the end of the update the system tray suddenly showed that the printer was now online. I can now scan from the Control Center, though as of right now if I try to scan by pushing the scan button on the printer itself I am still getting the "Check Connection" message.

So, it's not completely fixed but I am able to scan without issue from the Control Center interface.

Posted on Apr 19, 2009

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- had to delete printer / uninstall software
- run Brother uninstall software
- reboot
- run brother setup and manually install printer by IP
- pick to add computer to easy scan
- complete set up
- reboot
- scanning now works

Posted on Mar 22, 2013

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Posted on Jan 02, 2017

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