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MFC-665CW Scanner keeps saying Con...




By pazmino5 on Nov 15, 2008

" "
I have a Brother MFC-665W. It is on a LAN using DHCP. I want to scan, and when i pushed the Scan button the LCD on the printer says "Check Connection". I can print to the printer, copy, and fax from it, but it doesn't want to scan. I've tried to scan from a PC using the Control Center 3, but when i try a prescan it gives me a Failed to Connect to device message. I've also tried setting static and clearing memory from unplugging the power, while press and hold the red stop button turned plugged back the power, but still the same have the same issue.

Clarification Request

Posted by seekandfind on Mar 07, 2009

I mean it says check connection to be exact

Same Problem

Mar 07, 2009

-   I have the same problem. I used to be able to use the scan button to scan and now it says connection failed. It doesn't matter if I shut firewalls off or not.

Has anyone solved this problem? Please post back here.-   seekandfind

Feb 28, 2009

-   I have the same problem. I can'tt believe I cannot find a simple solution to this problem. -   Guest

Jan 14, 2009

-   I wish I had never bought this! THe pictures print terrible, too-   finkj

Jan 11, 2009

-   Same problem here. I have scanned in the past but now it will not let me, giving me the error message "CHECK CONNECTION." -   moreton197

Dec 25, 2008

-   Yep it's hard to scan over the network, or even to a local storage like memory card-   Guest

Best Solution

posted on Apr 16, 2009
Helpful)

tmbrye

Rank: Apprentice 
Rating: 92%, 6 votes
I have a brother mfc-490cw and was having this same troubling issue. I have mine connected with the LAN. What I did to get it working again was press the MENU button. Then I went under the NETWORK item. On my machine there is a factory reset choice. I selected YES to the factory reset and then also selected YES to rebooting and when it came back up I was once again able to SCAN.

Hope this can fix your issue.

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4 people thought this was helpful

Solution #2

posted on Apr 19, 2009
Somewhat Helpful)

jim0115

Rank: Apprentice 
Rating: 75%, 1 votes
I used to be able to scan without issue, but experienced this same problem today. The printer showed as offline in my system tray even though it was not. I checked the Brother support site and saw that there was a new firmware update issued on 3/26/09, so I downloaded the update and installed it.

During the process, the printer beeped repeatedly as the firmware update was happening, and at the end of the update the system tray suddenly showed that the printer was now online. I can now scan from the Control Center, though as of right now if I try to scan by pushing the scan button on the printer itself I am still getting the "Check Connection" message.

So, it's not completely fixed but I am able to scan without issue from the Control Center interface.

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Solution #3

posted on Sep 11, 2009
Not Rated)

staceyde

Rank: Apprentice 
Rating: 0%, 0 votes
Make sure you IP address in the printer settings matches the IP address with the settings in your computer. If you hit (on the actual printer)
Menu using the arrow keys go down to LAN hit OK with the arrows keys go down to WLAN (for wireless) hit OK (TCIP should be highlighted )hit OK again You will see the IP address...copy it down somewhere
THen go into your computer Control Panel Printers/faxes double click on printers and faxes find Brother printer Right click and select properties Select ports CONFIGURE your PORT name OR IP address slot should match the one you took of the printer. CLick ok...
that should work...Hope it helps someone!



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6 Other Users Have The Same Problem - Continued

Comment by Guest, posted on Nov 30, 2008

same issue--"failed connection" Augh!!

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