Question about Back to Basics TEM-500 Egg & Muffin 2-Slice Toaster

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Egg poacher tray

We need a new egg poacher tray as the one we have now always sticks no mater what we do

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Pans, if they are in stock, can be ordered, but they will peel just like the first one. I refuse to pay $5 plus shipping for a faulty product. If the pan is that replaceable, it should be available retail in the stores. I finally just scrubbed what I could of the peeling coating off and (surprise!!!) the pan does not stick any more than it did with the coating. It doesn't look as nice, but save your money - just keep using the pan. I love the toaster, but the company has a great money maker in this faulty item and that dissapoints me that they settle for such mediocrity. At minimum, the company could make the pans more readily available for those who are concerned about the aethetic appearance of the poacher pan or develop a nice looking pan without the apparently useless coating. I use a nonstick spray and the egg comes right out.

Posted on Nov 28, 2008

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Posted on Jan 02, 2017

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Can I purchase a new poaching pan for the back to basics muffin toaster and egg poacher?


Yes! West Bend apparently now owns Back to Basics; you can order replacement pans from http://www.westbend.com/finditem.cfm?itemid=3733

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The egg cooker does not work at all


On small baord near the poacher, viewing the bottom of board with plug at 6:00, the relay on the left may not be working. It may be getting 24 volts energization, but not operating. Cannot find part on i-net, less than 600 quantity.

Dec 05, 2009 | Back to Basics TEM-500 Egg & Muffin...

1 Answer

Need a replacement egg poucher


Here is the cheapest egg poacher available:
http://www.webstaurantstore.com/vollrath-75080-full-size-aluminum-egg-poacher-cup/92275080.html
If you need a specific replacement, let us know the brand and model number.
I hope this helps.

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1 Answer

Back to Basics Egg Poacher/Toaster


The number customer service number for the "BACK TO BASICS" EGG AND MUFFIN is:
1-866-290-1851

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Aug 20, 2008 | Back to Basics TEM-500 Egg & Muffin...

2 Answers

NEED EGG POACHER TRAY


http://www.focuselectrics.com/catalog.cfm?dest=itempg&itemid=4155&secid=53&linkon=category&linkid=98

$5.00 plus shipping or somewhere around $10. How much is a new toaster? I just scrubbed the remaining coating off my replacement pan that also peeled and it works fine. $10 is too much money for something that will peel just like the original. Too bad they won't make them available in stores that sell the toasters and at least save the consumer shipping.

Apr 12, 2008 | Back to Basics TEM-500 Egg & Muffin...

4 Answers

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On my fourth one now...love the idea, but the egg poacher keeps burning out.
The 800 number is 1-800-688-1989
Calling them now...this last one only lasted 3 weeks.

Jan 21, 2008 | Back to Basics TEM-500 Egg & Muffin...

1 Answer

NEED MANUAL


I found this on the Focus Electronics website, which is Back to Basics and West Brand.

http://www.focuselectrics.com/supportdata/TEM4500_manual_np.pdf

Jan 19, 2008 | Back to Basics TEM-500 Egg & Muffin...

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