Question about Jura Capresso Impressa Z5 Espresso/Coffee Maker

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Tray empty message

Jura Capresso Impressa  z5---We keep getting a "Tray Empty" message on our machine. We can remove the tray, put it back in, get "Coffee Ready" and then when we put a cup under the nozzle, we get a "Tray Empty" message again. Is there a sensor somewhere that's goofy?

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  • pwoodsmall Nov 24, 2008

    Same problem exactly. I have also unplugged the machine, run the rinse cycle a couple of times, etc. Tried cleaning the machine but I can never get past the "Grounds Empty" stage.

  • BobPR Nov 24, 2008

    I have a similar problem with machines in two different houses. My owners manuals do not state how to clean the contacts. Any ideas?

  • Patrick Whittemore
    Patrick Whittemore Dec 29, 2016

    I had a sticky film on the contacts from the tablet when i had a issue cleaning it.. I rinsed the contacts with water and dryed them off with a towel and had to cycle the power.. Wasted a Pill -.-

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If the machine says TRAY MISSING it's the contacts at the back so clean as other people have stated, you can also use a cardboard nail file to clean the contacts at the back if there really skanky!.

If the machine keeps saying EMPTY GROUNDS even though you have, pull out the tray, look just inside the aparture where the tray goes top right at the front there is a small slot where if you look closely you can see a small white micro switch. This will be probably gunged up with coffee and the switch will be stuck up, get a can of WD40 and squirt a small amount up into the switch then poke the switch with a small screwdriver up and down until it moves smoothly.

Then replace all the bits, sit down, look smug and have a coffee cos you've fixed it!! :0)

Posted on Oct 13, 2009

  • Dany DiLullo
    Dany DiLullo Aug 05, 2016

    I had the same problem. I tried cleaning the contacts with a nail file to no effect. However, when I pried the 'female' contacts up with a file so as to create a more positive contact with the contacts of the tray, the problem was resolved.

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What i do it put paper towel on the metal contacts, put the tray back in to the machine with the paper towel on it and then pull it back out.  The paper towel will clean the slot inside the machine. 

Posted on Dec 09, 2008

  • Michael Krasow
    Michael Krasow Jun 15, 2017

    Worked perfectly thanks

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According to the Instruction Manual section 21 page 68 when this happens it is because there is a "solied metal contact at rear of drip tray" and you need to clean the metal contacts.

Hope this helps

Posted on Nov 22, 2008

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Oilerfan's paper towel trick worked fine for me. WARNING : use only one layer thick. If you use two layers or more, the tray may become stuck by the metal contacts. You will need to use much more force than wise or safe.

Posted on Feb 14, 2009

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Or you can just cut a piece of card to the width of one of the contact slots and fold kitchen paper over that - worked fine

Posted on Sep 13, 2009

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RB5193 wrote: If the machine keeps saying EMPTY GROUNDS even though you have, pull out the tray, look just inside the aparture where the tray goes top right at the front there is a small slot where if you look closely you can see a small white micro switch.

finally found it - look inside the large opening where the entire tray part fits - all the way up front - just inside the opening, not in the back where the contacts fit, but way in front - there resides the white micro switch - loosen it up and voila! It works (after 4 hours of hunting, scraping, filing etc - it works like a charm - photo attached, I hope. Thank you RB5193!

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If the machine keeps saying EMPTY GROUNDS even though you have, pull out the tray, look just inside the aparture where the tray goes top right at the front there is a small slot where if you look closely you can see a small white micro switch. This will be probably gunged up with coffee and the switch will be stuck up, get a can of WD40 and squirt a small amount up into the switch then poke the switch with a small screwdriver up and down until it moves smoothly.

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