Question about Acer Aspire 5100 Notebook

2 Answers

Problem language do you help or give answers with spanish langage too ??????????????? hmmm:S

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  • 17 more comments 
  • sept007 Nov 15, 2008

    gracias, tengo un portatil acer aspire 9420, lo compre hace 2 años, es windows xp, hace 10 mese le cambie la mainboard por un problema, lo cambie en la misma casa acer.



    el problema ke tengo es que, cuando uso la pc, cada 30 minutos o cada 1 hora, el sistema se congela, 1 o 2 veces,, solo uso el messenger o escucho musica, pero igual, , no se porque se congela. como podria detectar la causa del problema o arreglarlo?



    muchas gracias por su ayuda mumma :)

  • sept007 Nov 15, 2008

    si,, es decir, lo arregle en acer suppoort office,, y ellos pusieron todo correcto,,, este problemo que le cuento,, es de antes, osea, es un problema, ke empezo antes de que yo cambiara la mainboard,, este problema,, es de hace 12 meses creo.,, i can speak or to writhe in english too, but for to understand better i think or i was thinking better in spanish but no problem,, thanks for la molestia .

  • sept007 Nov 15, 2008

    eys i alerady checked that programs,,, and i repet,, only for to use messenger, or just to watch a movie,, no more,,nomore programs running at same time.............. ofcourse,, just i got an antivirus program and antyspyware. but no more.........., has to be something,, i think maybe the memory ram :S, or i dont know :S,,, what can i do for to detect it, plz ?????

  • sept007 Nov 15, 2008

    ok thanks,, so... igot windows xp, media center edition, version 2002, service pack 3.

    intel (r) core (Tm)2 cpu

    T5600 @ 1.83GHz

    987MHz 1.00 GB de ram



    video: nvidia geforce go 7300



    audio realtek high definition



    memoria de sistema 1GB



    memoria de video 256MB



    if u need more info,, just ask me plz :)



    thankssssssssssssss



  • sept007 Nov 15, 2008

    go to Start>all programs>accessories and double click on run. ???????



    which run u mean ???????? after accesorios theres not any word, called run :S hmmmmmmmmm



    i cant check if my direct x is working good or not :S.



    i dont got vista. i got xp.



    also:: i did the route :: for to see what ram i got,, but i cant see if my ram is working good or not :(

  • sept007 Nov 15, 2008

    no i didnt tocuh any drivers of nvidia or of windows.



    i just use simple basic programs on my pc



    and.. well,alwlays use windows updates.



    no more,,



    plz tellme how to update this nvidia and the direct x,, plzzzzzzzzzz



    THANKSSSSSSSSSSSSSSSS

  • sept007 Nov 15, 2008

    OK GRACIAS :)

  • sept007 Nov 15, 2008

    yes ill do check and download if i need,, so plz give me some minuts.



    yes i got direct x 9, it says in the windows.





  • sept007 Nov 15, 2008

    ok rightnow im downloading,



    i open the link u sent me, and inmediatly,, apeers some driver for to update.



    i hope will works



    thank you,



    im in 10% yet,, cuz i m using a modem usb :S and nots so fast :S



    when finish ill comunicate u, thanks :)



  • sept007 Nov 15, 2008

    hello



    finally it finish to downlaod. but..



    but it says me:



    the nvidia setup program could not locate any drivers that are compatible with ur curret hardware, setup will now exit :S.

    end



    but why this message ??



    i cant understand :S



    why says that,, if i got a nvidia card :S??????????



    hmmmmmmmmmmm :S

  • sept007 Nov 15, 2008

    hello again,,, this is what my pc says me ::



    Resumen

    Fabricante Acer
    Nombre del producto Aspire 9410
    Sistema operativo Microsoft Windows XP Media Center Edition
    Procesador Intel(R) Core(TM)2 CPU T5600 @ 1.83GHz
    Conjunto de chips
    Intel 955XM/945GM/PM/GMS/940GML
    Tarjeta LAN inalámbrica Intel(R) PRO/Wireless 3945ABG Network Connection
    Tarjeta Ethernet Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC
    Memoria del sistema
    1 GB
    Memoria de vídeo 256 MB
    Unidad de disco duro 1 WDC WD1200UE-22KVT0,111,79 GB
    Unidad de CD/DVD 1 TSSTcorp CD/DVDW TS-L632D
    Bluetooth 1 Enumerador de bus Bluetooth
    Bluetooth 1 Broadcom 2045 Bluetooth 2.0 USB Device
    Vídeo NVIDIA GeForce Go 7300
    Audio Realtek High Definition Audio
    Audio Bluetooth
    Audio de alta calidad Bluetooth
    UUID D123A840650811DBB82D925782F2362B
    Número de serie LXADF0J0746420C0B02000

  • sept007 Nov 15, 2008

    Procesador

    Nombre del procesador Intel(R) Core(TM)2 CPU T5600 @ 1.83GHz
    Velocidad del bus 667 MHz
    Stepping 6
    Reloj externo 166 MHz
    Doble Núcleo Enabled
    Caché L1 Data Cache 32 KB
    Execution Trace Cache 32 KB
    Caché L2 2 MB



    Memoria

    Tamaño de memoria actual 1 GB
    Tamaño de memoria máximo admitido 4 GB
    Tipos compatibles DDR2
    Ranuras de memoria 2
    Ranura 1
    Tamaño instalado
    512 MB
    Ranura 2
    Tamaño instalado
    512 MB



    MB y BIOS

    Información de la placa base

    Fabricante Acer
    Nombre de modelo MB Aspire 9410
    Número de serie LXADF0J0746420C0B02000

    Información del BIOS del sistema

    Proveedor del BIOS Phoenix Technologies LTD
    Versión del BIOS V1.24
    Fecha de emisión del BIOS 11/15/2007
    Tamaño de la memoria del BIOS 1 MB



    Vídeo

    Nombre del dispositivo NVIDIA GeForce Go 7300
    Memoria de vídeo 256 MB
    Resolucion de la pantalla 1440X900
    Calidad del color 32 bit
    Estado Enabled



    Audio

    Dispositivo de audio 1
    Nombre del dispositivo Realtek High Definition Audio
    Estado Enabled
    Dispositivo de audio 2
    Nombre del dispositivo Audio Bluetooth
    Estado Enabled
    Dispositivo de audio 3
    Nombre del dispositivo Audio de alta calidad Bluetooth
    Estado Enabled

  • sept007 Nov 15, 2008

    yes i did rubn dxdiag,, and it dosnt found any problem,, allways sayed me, its ok, without problems.

  • sept007 Nov 16, 2008

    IN DXDIAG sound 2 says ::

    El archivo btaudio.sys no está firmado digitalmente, lo que significa que no ha sido probado por los laboratorios de calidad de hardware para Windows de Microsoft (WHQL). Puede obtener del fabricante de hardware un controlador con el logotipo WHQL.



    sound 3




    El archivo btaudio.sys no está firmado digitalmente, lo que significa que no ha sido probado por los laboratorios de calidad de hardware para Windows de Microsoft (WHQL). Puede obtener del fabricante de hardware un controlador con el logotipo WHQL.



    THE OTHER TABS SAYS NO PROBLEMS.



    and im not using bluettoth,, its off..., just i on the bluettoth when ill use it. then i off.



    ..........................





    Este dispositivo funciona correctamente.



    driver date : 20/07/2006

    driver version 8.6.0.2

    digital siignature : Microsoft Windows Hardware Compatibility Publisher



    PCI\VEN_10DE&DEV_01D7&SUBSYS_01071025&REV_A1\4&31B7BFB9&0&0008



    No hay conflictos.










  • sept007 Nov 16, 2008

    thank u very much,, goodnight ;)

  • sept007 Nov 16, 2008

    DRIVERS OUT OF DATE :



    network adapters: Realtek RTL8168/8111 PCI-E Gigabit ethernet NIC



    system devices : Intel(R) 82801 PCI Bridge - 2448



    unplugged devices : VIA OHCI compliant IEEE 1394 Host controller - PCI bus 11, device 0, function 0.



    this is what they says me using the software u told me,, detective driver etc etc,, but this program is for to pay,, and i cant pay for that :S.



    so.........



    also i did alerady the 4 steps u told me, and, speciall y the step number 2:,, says me :: windows can not continue forto update and not find anything update for my devices :S



    and when i start in safe mode,, all is woking normal... i dont see anydiference,, just the graphics and letters is more big than normal.



    what more can i do ??



    thanksssssssssssssssssssssssssssssssssssssss



  • sept007 Nov 16, 2008

    what do u mean with be adressed :S??



    explain me plz.



    thank you.



    and ofcourse,, ill do run in safe mode....



    but which safe mode, u think is much better ??



    cuz i remeber there is like 3 safe modes, right ??



    with network,, and other one i dont remeber :S !!!!!!!!!!



    thanks ;)





  • sept007 Nov 16, 2008

    oops



    well,just i was in safe mode for some minuts,, and all was working good.......... maybe i need to spend in safe mode like 4 hours :S !!!! hmmmmmmmmmmmm



    so... ill do that,, and what about if being in safe mode, again my windows stops for 5 or 10 seconds ??, what could i do ???







  • sept007 Nov 16, 2008

    ok thank u very much.



    well, tomorrow if u odnt mind,, illcomubnicate u what hapened ;)



    and thank u for ur attention ;)



    goodnight mumma.



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2 Answers

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  • Master
  • 903 Answers

Have you got any yellow exclamation marks next to anthing in device manger??????????

Go to control panel>system>hardware>device manager

Posted on Nov 16, 2008

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Trataré de ayudarle con su problema, aunque yo use a un traductor español entonces puede no ser el 100 % exacto.
Cuál es su problema?

Posted on Nov 15, 2008

  • 16 more comments 
  • Debs
    Debs Nov 15, 2008

    ¿Ha comprobado usted que todos sus choferes sean modernos para la tarjeta de gráficos y el dispositivo de audio?

  • Debs
    Debs Nov 15, 2008

    okay, I will write in English if it is easier. If you have checked that all of the chipset drivers are up to date that came with the motherboard then it may not be a graphics or audio error.



    Sometimes when laptops freeze randomly it can be caused by too many programs running at the same time. Look in the system tray for background programs that are running and if you do not need them to run then right click them and exit them.



  • Debs
    Debs Nov 15, 2008

    Check that you have the latest drivers for your graphics card first and make sure that it is running with no problems. You may also need to have the latest version of directx for your version of windows.



    what version of windows are you using and i will tell you how to check your graphics is running correctly and how to check your directx?

  • Debs
    Debs Nov 15, 2008

    If you need to check your ram then go to control panel and double click on system, this will show you your version of windows and the amount of ram that you have. (if using xp) if you are using vista then go to start>all programs>accessories>system tools>system information, and it will show you everything about your system that you need to know



    If you want to check your grahics is working in 3d correctly then go to Start>all programs>accessories and double click on run. Type in dxdiag and click ok. This will open up directx and let you do some display and audio checks.



    Make sure that you have at least version 9 for your direct x

  • Debs
    Debs Nov 15, 2008

    did you load nvidia drivers for your graphics or just windows drivers?

  • Debs
    Debs Nov 15, 2008

    sorry i was thinking vista when i was directing you to 'run'



    Go to then to right there is the program called 'run' just below 'search'

  • Debs
    Debs Nov 15, 2008

    okay run the dxdiag first to see which version that you have.



    I have just posted where to go to do this. go to start then there is a program called 'run' just on the right below search



    I will check for updated drivers for your nvidia and will get back to you in a minute

  • Debs
    Debs Nov 15, 2008

    http://www.nvidia.com/object/winxp_178.2...



    go here to download updated drivers for your graphics card. Download them then double click on install and it will take you through a program while it checks and updates your driver. It will reboot and when your computer comes back on hopefully it will work much more efficiently.



    What verion of direct x did you have? some graphics cards espcially the one you have will require direct x 9. do you have this?

  • Debs
    Debs Nov 15, 2008

    Okay no problem.

  • Debs
    Debs Nov 15, 2008

    i can not understand why that will happen if your card is geforce 7300 like you said, because the driver I guided you to is the updated on for xp for that card.



    Have you made sure that there is no problems with the card?



    Go to control panel>system>hardware>device manager and see if the graphics card is displayed, click on the + sign next to it and write down the exact model etc... and get back to me, if it has a yellow exclamation mark next to it then you have problems with the card.

  • Debs
    Debs Nov 15, 2008

    Did you run the dxdiag?

  • Debs
    Debs Nov 15, 2008

    try disabling the bluetooth and try to run a dvd again

  • Debs
    Debs Nov 16, 2008

    I am off to bed now but will check in again with you tomorrow.



    1) Check that there is no yellow exclamtation marks next to any devices in the device manager.

    2) Update you sound card drivers by right clicking on the sound device go to properties and click on update driver, if asked if it can go on the internet to check say yes

    3) Try starting your computer in safe mode to see if the graphics work better, if they do then you definatley have graphic card issues

    4) Try downloading driver detective and run a scan on your computer, it will tell you what drives need updating and what drivers are out of date and what devices have no drivers installed. Go here to download it. http://www.drivershq.com/



    I will check back with you tomorrow, good luck, I hope I have been of some assistance.



    Goodnight



  • Debs
    Debs Nov 16, 2008

    how did you get on?

  • Debs
    Debs Nov 16, 2008

    When you started in safe mode you said everything was normal. Do you mean that the problems you were/are having went away when you were in safe mode or did you still have the same problem even in safe mode?

  • Debs
    Debs Nov 16, 2008

    If your computer ran normally in safe mode then your graphics has problems and will need to be addressed.



    To make sure that your computer is using your graphics card please right click on the desktop and go to properties>settings>advanced>adapter and check that your nvidia graphics is on display there.



    If it is, click on list all modes

    Select maximum mode that your card will accept.

    Click ok



    Also check that your screen resolution is set correctly and not to low you can do this by checking the display properties when you right click on the desktop and select properties.

  • Debs
    Debs Nov 16, 2008

    Is your graphics card displayed when you checked the desktop properties etc.. like I asked?



    The safe mode I was talking about was just normal safe mode, safe mode on its own.

  • Debs
    Debs Nov 16, 2008

    sorry I should have said this before, you need to have the computer running in normal mode to change anything in the graphics, resolution, refresh modes etc....

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